Recent Posts

Important Storm Information

2/12/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig wants you to be prepared for when a storm takes place. Be aware that we will contact you 1 hour after notice of loss to arrange for service. We will be on-site to begin mitigation services within 4 hours of notification. We will also provide verbal briefing of scope to you within 8 business hours of on-site arrival.

Below, we have guidelines for you that we think is highly important:

Before the Storm

  • To begin preparing, you should build an emergency supply kit and make a family communication plan.
  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.
  • Secure outdoor objects that could blow away or cause damage.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.
  • Unplug any electronic equipment well before the storm arrives.  

During the Storm

  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords. Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid natural lightning rods such as a tall, isolated tree in an open area.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas.

After the Storm

  • Stay away from downed power lines and report them immediately. Watch your animals closely. Keep them under your direct control.
  • If you have storm damage to your home or property, call SERVPRO of Universal City / St. Hedwig. Timely mitigation is key to minimize secondary damages caused by severe storms.

Don't Worry About Storm Damage, We Can Take Care Of It!

2/11/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig looks to provide the highest quality whenever storms of any kind occur. As it is known that our main services are fire and water restoration, we know how important it is to have services ready for storm. SERVPRO of Universal City / St. Hedwig takes extra special care in salvaging and restoring any property that may have been affected.

Severe weather can occur, so we make sure to stay prepared. SERVPRO of Universal City / St. Hedwig is, of course, a phone call away when disaster strikes. Our Storm Response Team travels nationally to any area devastated by natural disaster. Give us a call at (210) 610-6800 or check out our other storm blogs! Our crews will make it "Like it never even happened."

Floods? Piece of Cake!

2/11/2019 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering flood damage. The following are a few more little-known floods facts:

  • Floods kill an average of 140 people per year in the U.S., making flooding the deadliest natural disaster.
  • More than half of all fatalities during floods are auto related, often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current.
  • The principle causes of floods in the eastern United States are hurricanes and storms.

If a flood does strike your home or business, give SERVPRO of Universal City / St. Hedwig a call. SERVPRO of Universal City / St. Hedwig is prepared to handle any size disaster.

You and Your Insurance Company

2/8/2019 (Permalink)

Regular life is stressful enough, but if you are surprised with flooding or other water damage in your home, everyone in the household will be stressed.

You can prepare for these situations by knowing what to expect and create a plan in case of emergency.

The first thing you will want to do is call your insurance provider. Although the U.S. government funds the National Flood Insurance Program (NFIP), local home and rental insurance companies are the exclusive sellers of Flood Damage Insurance.

After your initial call to your insurance company, contact SERVPRO of Universal City / St. Hedwig at (210) 610-6800.

Now you can begin your water damage restoration. We pride ourselves on having the fastest response time to storm damage in your area. We will arrive at your home prepared to conduct an inspection and moisture readings, create a scope of the damage and provide an estimate for you and your insurance provider.

Our SERVPRO team members are the premier flood and water damage restoration experts in Universal City / St. Hedwig and surrounding areas. We are also the preferred remediation team for home insurance providers, and the most trusted helper for storm disasters.

Spreading Mold?

2/7/2019 (Permalink)

If you see visible mold in your Universal City / St. Hedwig or surrounding home, or business, don’t disturb it. When mold is disturbed, the mold can then release many microscopic mold spores which become airborne and can circulate inside your home.

Rules to follow:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Universal City / St. Hedwig for mold remediation services.
  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

As always, SERVPRO of Universal City / St. Hedwig wants to make sure that you are aware in any situation!

Common Places That Mold Will Be

2/7/2019 (Permalink)

Mold can occur anywhere in your home but mainly is concentrated to areas where moisture is present, which would most likely be bathrooms and basements. SERVPRO of Universal City / St. Hedwig will search for traces of mold that are not visible.

-One of the first places mold can collect and you may not think to check is under the refrigerator. Under the fridge tends to collect moisture and dirt which can cause a breeding ground for bacteria and mold.

-Another place is the AC unit. AC units are known to collect debris, dust and moisture from the air, which can lead to mold spores.

-Mold can even grow in or around a washing machine or its parts. Moisture and lint can cause a presence of mold spores.

-Other areas include anywhere moisture and dirt may form such as window corners.

Where Can Mold Show Up?

2/7/2019 (Permalink)

Mold can occur anywhere in your San Antonio or surrounding area home but mainly is concentrated to areas where moisture is present, which would most likely be bathrooms and basements. SERVPRO of Universal City / St. Hedwig will search for traces of mold that are not visible.

-One of the first places mold can collect and you may not think to check is under the refrigerator. Under the fridge tends to collect moisture and dirt which can cause a breeding ground for bacteria and mold.

-Another place is the AC unit. AC units are known to collect debris, dust and moisture from the air, which can lead to mold spores.

-Mold can even grow in or around a washing machine or its parts. Moisture and lint can cause a presence of mold spores.

-Other areas include anywhere moisture and dirt may form such as window corners.

Children & Fire Safety

2/6/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we believe that is important for children to know what to do when a fire occurs.

  1. Go to a firefighter in an emergency. Young children may be scared the first time they see a firefighter in full gear. Explain to children:
  • What firefighters wear and why.
  • How a firefighter can help if there is a fire..
  1. Crawl low under smoke.
  • Tell children that some fires make lots of smoke, which is dangerous to breathe.
  • Show them the safe way to respond when a room fills with smoke: get down on your hands and knees, keep your head up, and crawl outside.
  • Ask children to practice with you.  Lead them in crawling across the room with their heads up. Repeat frequently to help children remember this important safety strategy.
  1. Stop, drop, and roll. When children’s clothes catch fire, their first reaction may be to run. This can make the fire spread faster. Show children the safest way to respond:  
  • Stop, cover your face, get down on the ground, and roll from side to side until you smother the fire.
  • Ask children to practice with you a few times and then split them into pairs. Children can take turns demonstrating to their partners. Repeat frequently to help children learn to stop, drop, and roll automatically.
  1. Tell a grown-up.Tell children that matches and lighters are tools that only adults use.
  • Tell children that they should not play with or even touch these materials.
  • Explain that if they find a match or lighter, they should tell a grown-up immediately.
  • Role-play with children in small groups about what to do when they find these types of materials.

Visit www.playsafebesafe.com to learn about the play safe! be safe! program workshops, access free activities for children, and order a low-cost multimedia kit that includes a teacher manual and a DVD with fire-safety lessons.

For more information, visit: https://www.teachervision.com/emergency/teacher-resources/47554.html

Is There Mold In Your Air Ducts?

2/6/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig wants you to be aware of mold in your air ducts.

Since the ventilation systems is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

The process begins by using patented equipment including a roto-scraper, which automatically adapts to the duct's shape and diameter while traveling though the duct, removing debris and filth before vacuuming begins.

  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97% of particles in the airstream. HEPA filters capture debris and keep the environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

Why Should You Choose SERVPRO?

2/5/2019 (Permalink)

Need help with choosing the right company for your needs?

SERVPRO of Universal City / St. Hedwig is the place to go! You will appreciate the rapid 24-hour response, along with knowledge of any situation at hand.

You’ll be notified of what’s happening every step of the way. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of Universal City / St. Hedwig also collects and stores project information. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file.

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone. We also understand that small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption.