Recent Posts

How to Protect your Pets in Case of a Home Fire.

8/22/2019 (Permalink)

Gunny, our office dog, is standing safely outside of a commercial building with a fire truck in the background. Here you can see Gunny is standing safely outside while our first responders safely put out a fire.

We love pets here at SERVPRO! For many of the homes we visit the animals are a part of the family but many people do not have a fire safety plan for themselves and their critters. For general fire safety use this post to add emergency pet procedures to your plan.

Planning on how to handle your pets in the event of an emergency can prevent a member of your family or an emergency worker from going back into an unsafe situation. If evacuating your home during a fire here are some steps that you can take before and during to be as safe as possible:

-Stay calm and do not panic, your pet will hopefully take your lead.

-Be sure to call for your pet

-Have a leash or cat carrier easily accessible

-Rescue alert stickers tell emergency workers how many and what kind of animals are in your house and typically also have a space for the name and number of your veterinarian.

-Know your pets hideaway spot, if they are scared they will go there. Mark those places on your fire escape plan map

-If you must leave before you evacuate leave a door open or some other kind of outdoor access available. Call your pets name when you get out and with luck they may head for your voice.

Some general pet related safety tips are:

-Keep all records of shots and vaccinations in a firebox

-Have an emergency bag handy with emergency veterinarian contact, pets food, snacks, water, medications and toys for comfort.

-Talk to your veterinarian about what your pet might need for a first aid kit.

-Microchipping your pet is a more permanent form of identification in case you lose track of them

How to Get the Smell of Cigarette Smoke Out of Your Home

6/3/2019 (Permalink)

Have you just moved into a home or apartment with a strong nicotine smell? There are some home remedies to try, but these will only work under certain circumstances. There are many questions to consider, like how long the cigarette smoke has been impacting the area, how strong the smell is, and where the smell is concentrated.

If the home remedies are unsuccessful, it is best to send a professional out to inspect it. Once we can establish the extent of the damage, we begin to plan action steps for ridding the home of the stench. Often nicotine residue can cling to the HVAC system, so a full duct cleaning could be the answer to residual odor that seems to outlast other odor removal methods. If the ducts have been cleaned, then we will ozone the affected areas. We will bring it air scrubbers to remove the airborne contaminants and control the air quality during the restoration and cleanup process.

After the ozone process is complete, we will use a thermal fogger, which uses a special solvent-based deodorizer that is heated and applied as a dry fog/smoke. Thermal foggers rely on a deodorizing solution that is vaporized in the fogger then blown into the room permeating all of the contents and structural elements. This process will ensure that the nicotine odor is gone for good.

If you have more questions or would like to schedule an odor assessment, give us a call at (210) 610-6800.

Are Mold Remediation and Mold Removal the Same Thing?

6/3/2019 (Permalink)

Mold cleanup is referred to as remediation rather than removal for a scientific reason: you can’t get rid of mold spores. The naturally occurring, microscopic entities are present everywhere indoors and outdoors. Once black mold or any other colony has grown in your establishment, mold remediation must immediately begin in order to limit the spread of the mold. While each situation is unique, here are six general steps a professional cleanup and restoration company will take to rid your San Antonio, Tx business of its fungal presence:

1. Inspection 

Mold remediation experts will assess the property for noticeable signs of mold. A variety of technology can be utilized to detect the subliminal signs of mold, often found behind interior walls or under carpeted floors.

2. Containment

The HVAC system and fans will be turned off to prevent the spread of mold spores through airways. The contaminated area will be closed with technology tactics and physical barriers to contain the mold within a restricted area. 

3. Filtration

Possible irritants contained in black mold can spread to the surrounding air. Using advanced filtration technology, workers will capture the microscopic spores to filter air during the cleanup process. 

4. Removal

Dependent on the amount of mold growth some building materials may have to be removed and disposed of. Porous materials such as carpet, drywall or wood can retain the moisture and spores that led to the original mold growth. For safety and prevention of returning mold, materials damaged by black mold must be removed. 

5. Cleaning
In-depth cleaning of restorable items includes specialized cleaning methods, disinfection and sanitizing and thorough drying. Any lingering odors can be removed with fogging equipment. 

6. Restoration

Full restoration minimizes the threat of mold returning through thoroughly cleaning and drying effected materials. However, significant mold damage could require replacement of drywall, subflooring or other porous building materials that could retain mold spores. 

For more information on Mold Remediation Call SERVPRO of Universal City / St. Hedwig at (210) 610-6800.

Contents Damaged by a Flood? Follow these Precautions!

6/3/2019 (Permalink)

If your building was recently flooded, it is understandable that you may want to act fast to start cleaning your contents. After all, the longer you wait to clean your items, the more money you lose. However, content cleaning a flooded company should not be taken lightly. Whether you’re dealing with a flood caused by a broken pipe or one caused by sewage backup, there are certain precautions you need to take: 

• Review basic hygiene procedures. 
• Invest in personal protective gear. 
• Train your employees on disease prevention. 
• Know when to call in the professionals. 

Basic Hygiene Procedures

If you and your employees attempt to clean up the mess on your own, it’s crucial that you take precautions to protect your health. Some things you can do to clean up your flooded company include the following: 

• Wash your hands thoroughly with soap and warm water immediately after coming into contact with human waste or sewage. 
• Do not touch your face, eyes, mouth or open sores while handling contaminated water. 
• Remove soiled work clothes as soon as you’re done cleaning and before you do anything else or go anywhere else. 
• Do not chew gum or smoke tobacco while handling sewage or human waste. 
• Invest in dry cleaning to thoroughly clean contaminated clothes. 

Protective Personal Gear You Need

Knowing how and when to clean your hands and clothing is not enough. You also need to know how to handle contaminated water or, more importantly, what gear you need to safely do so. Equipment you will need includes these items:

• Rubber boots and gloves
• Liquid repellent coveralls
• Goggles
• Protective face mask 

Conduct the Proper Training

Though you should always rely on a professional San Antonio, TX, water remediation team for content cleanup, it doesn’t hurt to train your workers in safe techniques and basic hygiene practices. A portion of training should focus heavily on when to seek medical attention and recognizing signs of waste-borne illnesses. 

If you’re dealing with a flooded company, the best thing you can do for you and your employees’ safety is hire a San Antonio, TX, remediation team. The professionals are properly trained and have adequate protection.

Why Mold Might be in Your Home!

6/3/2019 (Permalink)

In Your Property, SERVPRO Remediates Mold Damage

Homes of all shapes, sizes, and locations share some common enemies, one of the chief ones being mold infestation. Mold spores are naturally occurring almost everywhere on Earth, but given the right conditions for growth, can multiply exponentially and cause major problems for your home. Some types of mold may even cause health effects. Here are some of the conditions and causes for a mold infestation in your home. 
Damp or Wet Fabric and Wood 
Mold damage in Bexar County typically needs two things to get pressing: wet conditions and an organic food source. Both of these are often found in homes, where outside water can seep in, or a leak can cause wooden floors, walls, and structural elements to soak up water. Additionally, fabrics such as carpets, drapes, and shower curtains are also commonly affected. An important step we take in halting any mold colony's growth and preventing future ones from forming is dehumidification, whereby we take almost all the moisture out of a room and its air. We reduce the RH, relative humidity.
Dark, Warm Areas 
Some types of mold can only grow in dark areas, and preferably in warm places. Unfortunately, residences also commonly provide this environment, and many mold colonies end up growing behind walls or in attics and basements. These are some of the first places we check for moisture and mold when responding to any call to a home, via moisture sensors, hygrometers, and infrared devices. 
Spoiled and Forgotten Food 
Spoiled food almost always grows mold at some point; most people know that. However, if not disposed of, this food can be a catalyst for future growth elsewhere in the home. Once matured, mold colonies release large amounts of spores which travel across a home through the air, and these may take up residence in another room or the ducts. This is one reason why we offer mold remediation rather than removal: it is impossible to rid a home of mold spores entirely, due to there being so many and their tiny size. Once again, they are naturally occurring, and so will be found in your home regardless. 
Expert in mold remediation and cleanup, SERVPRO of Universal City / St. Hedwig is a tried and true solution to any mold problem, large or small. With proper accreditation, certification, and training for all of our crew members, we feel confident we can tackle your residential mold problem. Call us today at (210) 610-6800 for 24/7 emergency service.

Are you Prepared for Severe Weather in San Antonio?

6/3/2019 (Permalink)

Preparing For Severe Weather

Are you ready if San Antonio severe weather strikes your area tomorrow? Where you live will determine the type of storms you’re most likely to face. Follow these safety measures and general tips to help you prepare.

Preparing for a Tornado

While tornadoes can occur in any of the states, there's a reason the region from Texas to South Dakota is called Tornado Alley. San Antonio tornado season occurs during spring and summer.

Do the Following:

  • Follow the NOAA Weather Radio, commercial radio or TV newscasts. Obey the instructions given by local emergency officials.
  • Keep watch outside for signs of a tornado, like a dark sky, large hail, low-lying or fast-moving clouds, or roaring sounds.
  • Learn to recognize emergency alerts. The phrase "tornado watch" means a tornado is possible, while "tornado warning" means a funnel cloud has been spotted.
  • If a tornado warning is issued, immediately take shelter in the basement or storm cellar. If your home doesn’t have an underground room, hunker in an interior bathroom.

Preparing for a Thunderstorm

San Antonio thunderstorms are dangerous because they always produce lightning and can produce hail, strong winds, flash floods, tornadoes and wildfires. Thunderstorms can occur anywhere in the US and are most common during the summer.

Do the Following:

  • Prepare your home by shuttering windows and doors, and unplugging sensitive electronics.
  • Prepare your property by removing damaged tree branches that could fall during a storm, and bringing outdoor objects inside.
  • Watch the sky and tune in to your NOAA Weather Radio for information.
  • Learn to recognize emergency alerts. A "severe thunderstorm watch" means stormy conditions are likely to occur. A "severe thunderstorm warning" means they exist somewhere in the area.
  • If a severe thunderstorm warning is issued, danger is imminent. Seek shelter immediately. Stay in a hard-topped vehicle if there are no buildings.

If you have an emergency, remember that SERVPRO of Universal City / St. Hedwig is available 24/7/365! Our main phone number is (210) 610-6800.

Do Not Worry About Floods Any Longer!

4/5/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we make sure to always provide our customers with the most quality service that we can offer!

In regards to water damage, we have our professionals trained and are on-call, ready to take care of your situation. We often deal with situations like floods here in San Antonio, TX. Whenever there is a situation like a flood, we advise you to immediately call us. Reason being is because we have all of the tools and equipment necessary to restore your residential home or commercial business back to its preloss condition.

At SERVPRO of Universal City / St. Hedwig, we are committed to making sure that you are well taken care in any situation that comes your way!

SERVPRO Is Ready To Work!

4/1/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we make sure to always take care of your needs. Our trained professionals are able to talk you through every step throughout our restoration process. It does not matter what situation you are in, whether it be a fire damage, water damage, general cleaning, or reconstruction, we ca handle it!

At SERVPRO of Universal City / St. Hedwig, we are the most trusted franchises in the city of San Antonio, and have experience in every service that we offer. It is important that you know that we do not only offer our flagship services such as fire and water damage cleanup. We also offer biohazard and crime scene cleanup. That's right! After our great first responders wrap up their things, we are next in line to restore your home!

If you ever find yourself in any unfortunate situation, do not hesitate to call us at any time. We are available 24 hours, and are ready to work when you call!

Need Your Property Deodorized? No Problem!

3/14/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we offer plenty of services, and one of the most popular and well-known service is deodorization. Our production professionals will make sure that your home or business will be restored back to its original state. They will make sure to provide the best quality service no matter the level of odor that is present. One of the pieces of equipment that you will see will be a thermal fogger. A thermal fogger dispenses solvent-based products in large volume, creating a dense fog that is suitable for confines areas. The fog also consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles. Here at SERVPRO of Universal City / St. Hedwig, we will make sure to always get unpleasant odors out of your property!

Need The Right Equipment For A Fire? We Got It!

3/14/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we strive to make sure that we inform you about our many services that we provide such as fire and water restoration, along with reconstruction, contents storage, among many others. What usually gets overlooked is the equipment that helps get the job done efficiently. At SERVPRO of Universal City  / St. Hedwig, we have a trained production crew who are knowledgeable and precise when it comes to our great equipment. In regards to fire damage, one of the main pieces of equipment that we use is a dry sponge. Dry sponges help get off the soot walls, floors, and ceilings. We also use deodorizers to get the smell out of your property. No matter the size of the fire damage, we will always have the right equipment to get the job done!