What our Customers say...


Bailey has been just great! Two separate cleaning services provided. Both were well done. Her communication with us and customer service skills were both excellent.

After our crazy Texas Winter Storm. SERVPRO sent out Bailey and Emily who were just awesome! They were professional and did a great job! They were in and out in no time and very efficient! My family was 100% satisfied and impressed with the job done! Thank You SERVPRO!

Very professional, respectful, courteous, and attentive to our needs. Would definitely use again and recommend them first to anyone who needs remediation services.

Robert and his staff were amazing and have it together very well!

They have been exceptional. Would highly recommend. 

They did great!

They did a great job! They are very prompt, helpful and professional. I will highly recommend them to friends and family.

Franchisee was knowledgeable and personable. Projected a genuine sense of concern for our home.

Robert was great. He took the time to explain in detail what they planned to do, the limits that insurance had, and answered my questions.

Enjoyed working with Robert. He was on time and respected my hours and every issue that we had.

Really appreciate how quickly he was able to come out after the big bad storm.

Great job!

Very professional and friendly. Impressed with the service focused approach, on site within 2 hrs to resolve our issue. A++

Job well done!

I felt very confident they were doing a great job!

Great Service and Awesome Customer Service!

I would definitely recommend your service , these men are very professional, thanks for your service.

Excellent service and great customer service.

Super timely, courtesy and customer service is visibly a focus, and communication optimal.

SERVPRO did an amazing job cleaning up the school we were working on after it was vandalized and had major water damage. They were very quick and efficient. Will definitely call them if we need any further services.

Very courteous and flexible staff.

Our SERVPRO Team Leader, Mack Jordan did an amazing job of coming in and taking control of the
problem and getting the remediation started immediately. He coordinated the efforts of other
trades and continues to communicate every aspect of the job as it is still ongoing. Hats off
to Mack Jordan!!!!

Great experience. Very professional, helpful, and prompt.

Robert and Mack communicated every process/step along the way. They were very transparent through every
process and explained in good detail during follow up visits throughout the drying process.

Keep doing things how you are. You have a great system in place.

Great company! Robert and Noell were very thorough, punctual, and courteous. They did a great
job! I highly recommend their company.

Where do I begin! SERVPRO was Amazing they made my water loss stress free and easy! my insurance worked with them directly and they were in constant communication!

They exceeded my expectations! Customer services was excellent. Highly recommend!

They went above and beyond to help me with what I needed. Would recommend to EVERYONE!!!

The guys were awesome! They were knowledgeable in what they were doing and provided great service.

Mack and Robert informed me about everything. They always made sure to stop by and check on the progress.

These guys are first class professionals. First and foremost, they did excellent work - very detailed, thorough, and informative along the way. Second, they jumped on job ASAP after a hurricane (when obviously they were getting a zillion calls per day). Third, they spent all the time necessary to help guide us thru the review process with the insurer, and waited patiently for that to end. I could not recommend them higher!

Owner and his crew were prompt, professional and efficient. Having a pipe break, flood the hardwood floor and cause damage is never enjoyable. I have these guys on my phone if it happens again. They really know what they're doing.

Very professional and helpful during the stress of our leak. Got the job done effectively and efficiently. Good guys. Highly recommend.

Rapid response when we called after a water leak in our kitchen. Mack was very professional and honest about what we needed. Went above and beyond. Hopefully we won't need them again...but if we do we will definitely reach out to SERVPRO of Universal City/ St. Hedwig.

This company is amazing! They responded quickly and had all the answers to my questions. The employees were friendly and knowledgeable. They explained the entire process and put my stress to ease.

Robert Kuehler was able to answer all of my questions and the questions he did not know, he found the answers to.

Friendly knowledgeable employee.

Amazing customer service! Thank you for all your help

Great job guys!

You all did an awesome job! Thank you so very much!

Great team and great response time!

Robert and his staff at SERVPRO gave us an excellent service, from the assessment to the final phase of the water remediation job in our house.
The company took care of all aspects of the problem immediately after they arrived. They took care and monitored the water and humidity removal on a daily bases (including the weekend) with state of the art equipment and their professional experience.
The quality of their services was above and beyond our expectations. They are courteous, professional and caring. A truly "White Glove" service hard to find nowadays. We are extremely grateful to this company and recommend it without hesitation.

Mack and Robert were highly professional and very kind. They did an outstanding job on my home.

SERVPRO of Universal City / St. Hedwig deserves more than a 10 star rating.

They surpassed all my expectations.


Nice work on drying the affected areas.

Just keep doing what your doing super service

The team left naught to be desired. Highly recommend to friends family!

Great group...thank u all kindly.

Awesome job done in a timely manner!

Awesome Company!

I have a serious pet issue they were very quick and understanding with my problem and immediately responded.

Thank you.

Thank you for doing exactly what you said you would do, for being on time, and for being professional! I will be recommending you to everyone I know!

Mack was very professional, thorough and polite!

Robert helped me figure out how to deal with my mold issue and I am very appreciative to him!

Mack was extremely professional and discrete.

SERVPRO of Universal City / St. Hedwig was very knowledgeable and quick!

We will never use anyone but SERVPRO of Universal City / St. Hedwig again! They did an amazing job!

Patricia Adams is very caring and sympathetic! She is willing to help you with anything! Thank you SERVPRO of Universal City / St. Hedwig!

Very impressed with Mack and Roberts professionalism!

Great team work! Very polite and friendly, will recommend to all my family and friends. Thank you so much.

I woke up to a flood in my kitchen and thought I just needed to call the plumber and mop it up. After realizing I wouldn’t be able to do it by ourselves SERVPRO was recommended to us. They arrived promptly with in the hour and took care of everything I did not realize that our floor had already sustained damage and so did the walls and everything had to come up. Robert and his team were extremely professional and explained everything as they went along. I would give them five stars and recommend them to anyone who needs that type of help.

Mack Jordan was very professional and courteous. The staff was amazing and we highly recommend SERVPRO to anyone who needs service. Outstanding!

The SERVPRO crew did an awesome job in my home!

I give SERVPRO of Universal City / St. Hedwig five stars!

I was amazed with the professionalism exhibited as well as the job process completion with perfection.

Outstanding work!

Having our hot water heater leak gallons of water from our attic to the second and first floor was a very devastating and stressful situation, but this team made the cleanup process stress free!!!

Fantastic service

Wonderful service and great group of men. Thank you so much.

Robert,Andrew and Mack were knowledgeable , professional and courteous throughout the process and kept me well informed.

Our washer broke & water went everywhere. SERVPRO Universal City was out to our house super quick & took care of our issue even quicker. Everyone was super great to work with. Although, I hope you don’t have to call them—but if you do know that you will be in good hands. Thank you SERVPRO

Everyone at SERVPRO of Universal City/St.Hedwig was wonderful Company owner is very involved and lets you know your in good hands and accommodates your schedule to work around and customer service is prompt and courteous will use again and highly recommend.

Today, I spoke with your outstanding representative, Noell.  She's knowledgeable and very helpful.  I live in Williamsburg, VA and hired the local SERVPRO experts to advise me about remediation of my personal possessions, when I had to evacuate a mold-contaminated apartment here on the East Coast.  I'd hired an IH and also had an ERMI test that confirmed that over 20 species of mold had permeated the drywall and air ducts into my apt.  Among them were 2 of the most dangerous to human and animal health!  Though I lived in a high-end apartment, corporate owners would never hire professional mold remediators to deal with excessive external and internal water intrusions.  They simply painted over the surface areas. I told Noell that I'll be relocating to San Antonio in August, and that I want to live near Randolph AFB, because I’m a  military retiree.  She outlined the steps I'd follow, to access SERVPRO's expertise, once I arrive. This is important to me, because I was diagnosed with CIRS (mold sickness), from inhaling mycotoxins for the past 5 years, in the mold-contaminated apartment complex, where I resided.  SERVPRO in the Williamsburg area was knowledgeable, professional, and highly credible.  When I relocate, I wanted to know the exact steps to follow, and not wait for a crisis situation.  Genetically, my biotoxin physician has confirmed that I'm one of the 24% of the world population who has a genetic predisposition for mold poisoning, because almost 1/4 of the world population cannot manufacture the antibodies that fight off mold spores.  This figure is confirmed by the World Health Organization. Please thank Noell for assisting me.  She's your gatekeeper, and reflects well upon your company's credibility, professionalism, and expertise.  Bravo!