Recent Commercial Posts

Can a Local Restoration Company Meet the Water Damage Needs of a Large Business?

6/1/2020 (Permalink)

SERVPRO Has the Scalable Workforce and Extensive Equipment Inventory to Respond to Any Size Disaster

When large commercial buildings spread out over one or more business campuses confront a substantial water loss, their owners reach out for professional help. A supply line break or waste backup flooding acres is not a routine cleaning job. Who can handle a massive undertaking on a local level?

Who Can You Rely Upon for Comprehensive Water Removal, Cleaning, and Drying?

Universal City commercial water cleanup has a tight time frame, with little room for false starts. Lining up multiple contractors for a nearly endless variety of challenges is not the answer. Finding a reliable mitigation and remediation company that can handle all aspects of water removal and structural drying is preferable.

How Are Our Services Uniquely Matched to Large Commercial Water Losses?

SERVPRO covers the three main elements of an effective response:

Why Is a Local Presence Essential?

We know our city and region is only as vital as the businesses in the area. Our team members commit to and live in the community, so when asked, we are "all hands on deck" today, and when needed in the future. Our stability as a restoration partner is crucial to the successful resolution of your current crises and helps minimize future challenges.

How Does a Trained and Motivated Workforce Make a Difference?

We deliver a fully-trained and equipped crew to your site fast. The speed of response is key in reaching the desired outcome. Restoration is our mindset. We arrive promptly and avoid secondary damage.

What Is Our Capability to Get the Quantity and Quality of Equipment on the Scene?

We invest in a vast inventory of commercial-grade equipment to support our crews and your interests. Tasks do not wait, because we have the resources needed right here.

Common Sources of Water Damage in a Commercial Building

6/1/2020 (Permalink)

Owning and running a building in the Universal City area means that you have a lot on your plate. You probably want to avoid reacting to problems, but instead nip them in the bud.

When It Comes to Water Damage, How Do You Do That?


Bathrooms and kitchens in a place of business get a lot of traffic. This means that your drains and toilets are doing a lot of work, so you should do what you can to keep them flowing and avoid flooding. Have maintenance check on them regularly and consider conducting a camera-scope inspection every so often. Some tips to avoid a clogged toilet:

  • Buy thin toilet paper.
  • Post signage about what can go in the toilet.
  • Provide plenty of labelled waste receptacles.


First, you should look into what type of pipes you have. If they are older, they might be polybutylene, copper or galvanized iron. These materials are prone to damage and don't usually last long. Please consider replacing if this is the case. Regardless of material, it is important to check them for corrosion or leaks as often as possible, because even the smallest drip can accumulate. Winters can also be hard on pipes, so be sure to keep your building warm enough to avoid freezing and broken pipes.

Fire Sprinklers

Sometimes your sprinklers can be triggered to go off without a fire- a warm light nearby or burnt food in the microwave can do the trick. This can cause water damage, especially if not taken care of right away. You should have a water damage restoration company picked out so you can move forward right away with water repair should something like this happen. Especially if the incident was above a carpet, this may eventually turn into a mold problem.
There's a lot to keep track of in a large building. If you know what to add to a regular maintenance routine and some simple preventative measures, your life could be made a lot simpler.

Call SERVPRO For Your Commercial Sewage Backup Disaster

3/9/2020 (Permalink)

Flood damage can occur in many forms for a San Antonio home or business. The worst occurrence might be a sewage backup and the safety hazards it brings.

Sewer backups in the San Antonio area can happen due to a blockage in a main drain or sewer line. If a toilet is being treated as a waste basket or a grease is poured down the drain, clogging occurs, inciting possible home and commercial sewer backups. Tree roots are another common cause as they grow into pipes and holes with available space. As with any potential water disaster, irregular maintenance to broken or cracked pipes and lines are all conditions contributing to sewer backup damage. 

Regardless of the source, a sewer backup in your San Antonio home or business means sewage cleanup. City and town sewages are shared and can encompass a multitude of biohazard contaminants. Immediate cleanup and decontamination is necessary to mitigate any long-term damage caused by a sewage emergency. Health concerns are evident, both airborne and water-borne. Sitting water also leads to damaged infrastructures, allowing the opportunity for mold to grow. After safely evacuating anyone inhabiting the property at that time, calling a restoration services company in the San Antonio area to survey the emergency flooding, is essential to keep your business running. Often property owners may make the costly error of attempting to fix the root issue themselves. This can be dangerous health wise and cause further destruction.

Disaster Restoration companies like SERVPRO of Universal City / St. Hedwig, are properly trained and equipped to remove, dispose, and clean any biohazard properties caused by a sewage backup. Clean up may include any removal, drying, dehumidifying or disinfecting of sheetrock, drywall, carpet, tile or furnishings. As harmful microorganisms are a major concern when dealing with biohazard material, safety suits and equipment are a mandated standard. 

SERVPRO of Universal City / St. Hedwig is a Large Loss Responder

2/4/2020 (Permalink)

Did you know SERVPRO of Universal City / St. Hedwig is a Large Loss Responder?  Our team of technicians are trained to respond quickly to any size disaster.   We respond 24 hours a day and 7 days a week.  Our priority is making sure you and your structure are able to get back to business as quickly as possible.   We provide the technology to organize and document the process along the way to ensure every detail is accounted.   Whether your structure is a small office building, high-rise building, apartment complex, restaurant, hotel, large retail center, multi-level residential, industrial, government or anything in between, our team is ready to respond.   We provide the expertise to make it "Like it never even happened."  Call our local office in San Antonio at (210) 610-6800.

SERVPRO of Universal City / St. Hedwig Restores Messes of ALL Degrees

2/4/2020 (Permalink)

Whether it is an act of vandalism or a full on crime scene, SERVPRO Technicians are trained to cleanup and restore messes of all degrees: 

Bloodborne Pathogens

SERVPRO Professionals remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Trained SERVPRO Technicians thoroughly clean, disinfect and deodorize the scene.

Crime Scene Residues

From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO Professionals can clean and restore your property and contents.

Arson and Vandalism

SERVPRO Professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. Our professional team also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods and human or animal waste.

Sewage Backup

Sewage backups and black water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. SERVPRO Professionals remove the sewage, contaminants and moisture, disinfecting and deodorizing as they clean.

You don’t want to sit in a house or business contaminated with anything listed above, so make sure you call SERVPRO of Universal City / St. Hedwig at (210) 610-6800!

Escape Plan for Your Business

2/4/2020 (Permalink)

An emergency escape plan is not required for all businesses, however, OSHA recommends building an emergency action plan to protect yourself, your employees, and your business during an emergency. OSHA suggests the following steps when developing such a plan:

  1. Organize an Emergency Preparedness Procedures review with employees to review your company's emergency plans. You may wish to select an individual or team of individuals to lead and coordinate your emergency plan.
  2. Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees. Ensure all exits and routes are clearly marked and well lit, wide enough to accommodate the number of evacuating personnel, and unobstructed and clear of debris at all times.
  3. Conduct office evacuation exercises and drills. Designate a safe spot outside of the facility where employees can regroup, recover and conduct a head count. Once completed, evaluate how well the plan worked and if additional training or exercises are needed.

These tips are provided by the National Fire Protection Association and the Occupational Safety and Health Administration.

Commercial Water Damage Presents Unique Challenges

2/4/2020 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Universal City / St. Hedwig

SERVPRO of Universal City / St. Hedwig specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Is Your San Antonio Building Prepared for the New Year?

2/4/2020 (Permalink)

Each new year brings the opportunity for new beginnings! Make 2020 a year to remember and resolve to be READY! SERVPRO of Universal City / St. Hedwig wants to help ensure you enjoy a safe and happy new year by helping you be prepared for anything the year may have in store.  

Did you know, up to 50 percent of businesses that suffer a disaster may never reopen? Of the businesses that do survive a disaster, the overwhelming majority had an emergency preparedness plan in place. 

Your local SERVPRO Franchise Professionals can help you build an emergency preparedness plan for your property.  The best part is, this is an absolutely free service...No strings attached!  

Call SERVPRO of Universal City / St. Hedwig at (210) 610-6800 and ask to speak with the marketing representative, Noell Jordan. 

Let Noell help you make a resolution that will help protect you and your business so that you can be "Ready for whatever happens" in the new year!  

Are Mold Remediation and Mold Removal the Same Thing?

6/3/2019 (Permalink)

Mold cleanup is referred to as remediation rather than removal for a scientific reason: you can’t get rid of mold spores. The naturally occurring, microscopic entities are present everywhere indoors and outdoors. Once black mold or any other colony has grown in your establishment, mold remediation must immediately begin in order to limit the spread of the mold. While each situation is unique, here are six general steps a professional cleanup and restoration company will take to rid your San Antonio, Tx business of its fungal presence:

1. Inspection 

Mold remediation experts will assess the property for noticeable signs of mold. A variety of technology can be utilized to detect the subliminal signs of mold, often found behind interior walls or under carpeted floors.

2. Containment

The HVAC system and fans will be turned off to prevent the spread of mold spores through airways. The contaminated area will be closed with technology tactics and physical barriers to contain the mold within a restricted area. 

3. Filtration

Possible irritants contained in black mold can spread to the surrounding air. Using advanced filtration technology, workers will capture the microscopic spores to filter air during the cleanup process. 

4. Removal

Dependent on the amount of mold growth some building materials may have to be removed and disposed of. Porous materials such as carpet, drywall or wood can retain the moisture and spores that led to the original mold growth. For safety and prevention of returning mold, materials damaged by black mold must be removed. 

5. Cleaning
In-depth cleaning of restorable items includes specialized cleaning methods, disinfection and sanitizing and thorough drying. Any lingering odors can be removed with fogging equipment. 

6. Restoration

Full restoration minimizes the threat of mold returning through thoroughly cleaning and drying effected materials. However, significant mold damage could require replacement of drywall, subflooring or other porous building materials that could retain mold spores. 

For more information on Mold Remediation Call SERVPRO of Universal City / St. Hedwig at (210) 610-6800.

Contents Damaged by a Flood? Follow these Precautions!

6/3/2019 (Permalink)

If your building was recently flooded, it is understandable that you may want to act fast to start cleaning your contents. After all, the longer you wait to clean your items, the more money you lose. However, content cleaning a flooded company should not be taken lightly. Whether you’re dealing with a flood caused by a broken pipe or one caused by sewage backup, there are certain precautions you need to take: 

• Review basic hygiene procedures. 
• Invest in personal protective gear. 
• Train your employees on disease prevention. 
• Know when to call in the professionals. 

Basic Hygiene Procedures

If you and your employees attempt to clean up the mess on your own, it’s crucial that you take precautions to protect your health. Some things you can do to clean up your flooded company include the following: 

• Wash your hands thoroughly with soap and warm water immediately after coming into contact with human waste or sewage. 
• Do not touch your face, eyes, mouth or open sores while handling contaminated water. 
• Remove soiled work clothes as soon as you’re done cleaning and before you do anything else or go anywhere else. 
• Do not chew gum or smoke tobacco while handling sewage or human waste. 
• Invest in dry cleaning to thoroughly clean contaminated clothes. 

Protective Personal Gear You Need

Knowing how and when to clean your hands and clothing is not enough. You also need to know how to handle contaminated water or, more importantly, what gear you need to safely do so. Equipment you will need includes these items:

• Rubber boots and gloves
• Liquid repellent coveralls
• Goggles
• Protective face mask 

Conduct the Proper Training

Though you should always rely on a professional San Antonio, TX, water remediation team for content cleanup, it doesn’t hurt to train your workers in safe techniques and basic hygiene practices. A portion of training should focus heavily on when to seek medical attention and recognizing signs of waste-borne illnesses. 

If you’re dealing with a flooded company, the best thing you can do for you and your employees’ safety is hire a San Antonio, TX, remediation team. The professionals are properly trained and have adequate protection.

Commercial Buildings? Not A Problem!

3/7/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we love to give comfort to businesses whenever an unfortunate event has taken place. Reason being is because we know that when it comes to businesses and commercial buildings, there are so many factors that have to be considered, with a few being employees, the upkeep, and overall safety checks that have to be assessed from time to time. Here at SERVPRO of Universal City / St. Hedwig, we can provide any service for you on your commercial building without hesitation. Our equipment is up to date, and we have enough equipment in stock to meet the needs of the situation at hand. We make sure to do our job to your satisfaction, and make it, "Like it never even happened."

Commercial Cleaning Services

2/26/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we are primarily a fire and water restoration company. What many people do not realize is that we also offer a number of general cleaning services.

Services include air duct and HVAC cleaning. Others include carpet, upholstery, as well as drapes and blinds. Along with that are ceilings, walls, and hard floors. We also offer deodorization.

One thing that we also do that many people are not aware of is bio-hazard, crime scene, and vandalism cleaning. These services are rarely used, but is valuable in situations in which these services apply.

Here at SERVPRO of Universal City / St. Hedwig, we want you to be fully aware of all of our services so that you can have an understanding of them whenever you need them.

Why Should You Choose SERVPRO?

2/5/2019 (Permalink)

Need help with choosing the right company for your needs?

SERVPRO of Universal City / St. Hedwig is the place to go! You will appreciate the rapid 24-hour response, along with knowledge of any situation at hand.

You’ll be notified of what’s happening every step of the way. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of Universal City / St. Hedwig also collects and stores project information. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file.

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone. We also understand that small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption.

Emergency Ready Profile Advantages

2/5/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig has great advantages regarding our Emergency Ready Profile:

-A no cost assessment of your facility. This assessment is done without charge. We only want you to be prepared for anything that comes your way.

-A concise Profile Document that contains only the critical information needed in the event of an emergency.

-Not time consuming.

-Establishes SERVPRO® of Universal City / St. Hedwig restoration provider. You will have a provider that is recognized as an industry leader and close by.

-Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money.

-Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Information For Property Managers

2/1/2019 (Permalink)

At SERVPRO of Universal City / St. Hedwig, it is a priority to return damaged property to their preloss condition.

We know that a disaster that happens at one of your client’s facilities needs to be handled by professionals who completely understand the importance of your tenants’ safety. We manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants.

With our experience with property management companies, we have the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi- Tenant Facilities 
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

At SERVPRO of Universal City / St. Hedwig, we love to provide services that suit your needs.

The Top 5 Commercial Water Damage Prevention Tips

6/26/2018 (Permalink)

Commercial building owners and tenants should try to prevent damage from any water source. This type of damage may disrupt the functionality and undermine the safety of a property in San Antonio, TX. Whether you are a commercial building owner or tenant, here are five water damage prevention tips to follow.

1. Protect the building envelope. The envelope or exterior of a building include the windows, walls, and roof. Make sure that water does not penetrate through any of these parts of the structure.

2. Approach landscaping and location from a strategic perspective. The situation of a building can be an essential factor to keep in mind when selecting or designing a commercial property. Water tends to flow downhill and should drain away from the foundation of the building.

3. Maintain HVAC systems. If the HVAC system in a commercial property is dated, it may not be as efficient or capable of meeting the demands of recent buildings. Condensate drains and drain pains should lead away from the structure and occupants should try to prevent clogs and water damage. Roof drains should drain away from the structure. Ductwork should not have any indications of condensation, excess moisture, or rust.

4. Regularly inspect rooftop drainage. If a roof cannot drain completely, pooling water may work its way under roofing materials, causing damage and undermining the integrity of the roof. Ensure that downspouts and drains are clear and that there is no standing water on the roof.

5. Have plumbing components inspected on a regular basis. It is important to check major connections, particularly water main supply lines. Look for any signs of leaks or broken pipes.

These tips limit the likelihood of water damage in a commercial property in San Antonio, Tx. If damage does occur, keep contact information for a plumber and commercial restoration company, like SERVPRO of Universal City / St. Hedwig, that provides water cleanup services on hand.

Visit for more information on commercial water damage.

3 Reasons To Hire Certified Water Damage Experts

6/26/2018 (Permalink)

Give SERVPRO of Universal City / St. Hedwig a call if you experience a water damage in your home or commercial property. (210) 610-6800

Certified companies that specialize in water cleanup are likely to hold an Institute of Inspection Cleaning and Restoration Certification, a Commercial Structure Drying credential, or a Mold Remediation certification. The standards for these credentials are set by experts in human health and structural restoration. Here are three reasons why you should hire a certified water damage expert if you experience a broken pipe, leaky roof, or sewer flooding.

Insurance companies are more likely to cover the costs of certified commercial restoration. Insurance companies typically trust certified professionals to perform water cleanup and damage repair work more quickly and with greater success than services without up-to-date cleaning and restoration certifications.

Certified companies are also more likely to guarantee their work.

Certified experts can work efficiently after water damage. Every second counts when you are dealing with water damage. Regardless of the source of the leak, it is important to remove standing water and to clean, dry, and dehumidify the parts of a commercial property affected by a leak as quickly as possible. Significant damage can occur and mold may begin to develop in 24 to 48 hours if experts do not complete drying and cleaning procedures.

Less secondary damage occurs when certified experts follow best restoration practices. Just as mold is less likely to develop if the affected area is quickly dried and cleaned, the extent of water damage to building materials or content may be less severe if experts arrive on the scene in a timely manner.

If your commercial property in San Antonio, TX has experienced water damage, you should call a certified water damage restoration service to schedule water cleanup as soon as possible. Check the website of the service you are thinking about hiring or contact the company by phone to find out which cleaning and restoration certifications it holds.

Visit for more information on water damage and to look at all of our company certifications.

Commercial Cleaning Services

2/26/2018 (Permalink)

Call us today for all your commercial cleaning needs! (210) 610-6800

You don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor and moisture challenges go beyond the scope of your regular janitorial staff, call SERVPRO of Universal City / St. Hedwig. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of Universal City / St. Hedwig professionals to make your workspace look its very best. SERVPRO of Universal City / St. Hedwig will get the job done right and get it done quickly, because the SERVPRO® Advantage includes these benefits:

  • Award-Winning Training
  • Nearly 50 Years of Experience
  • Exclusive Cleaning ProductsSERVPRO of Universal City / St. Hedwig offers cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business. Their cleaning services include the following:
  • Specialty Cleaning Services
  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceilings, Floors, Walls
  • Drapes and Blinds
  • Odor Removal 
  • Sewage
  • Trauma and Crime Scene
  • Vandalism

Attention Property Managers!

2/26/2018 (Permalink)

Call us today for all your commercial cleanup and restoration needs! (210) 610-6800

At SERVPRO of Universal City / St. Hedwig our priority is returning damaged property and items to their preloss condition. Whether natural or man-made, a disaster at one of your client’s facilities needs to be handled by professionals who understand the importance of your tenants’ safety. At SERVPRO of Universal City / St. Hedwig we are trained in helping manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants. Our professionals work hard and fast to minimize the interruptions for your tenants’ daily operations.

Our experience with property management companies has given us the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi- Tenant Facilities 
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities
  • The #1 choice in Commercial Cleanup and Restoration!

Reasons to Choose SERVPRO of Universal City / St. Hedwig for Your Commercial Property

2/26/2018 (Permalink)

Reason 1: 24-Hour Emergency Response

Timely mitigation is key to controlling damage, downtime and recovery costs. You and those who depend on your facility will appreciate the rapid response, and the training of SERVPRO of Universal City / St. Hedwig will help limit damage and get your facility back in operation quickly. You can count on SERVPRO’s nationwide coverage, full line of restoration services, and the 1-4-8 service guidelines to help make you look good.

Reason 2: Communication

You’ll know what’s happening every step of the way. From the first telephone call within the first hour following damage notification, until the job is complete, SERVPRO of Universal City / St. Hedwig is dedicated to effectively communicating with property owners and managers. You will be aware of job status and the progress toward project completion. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of Universal City / St. Hedwig, utilizing technology developed for documenting insurance claims, electronically collect and store project information which is accessible to you via a secure e-mail link 24-hours a day. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file.

Reason 3: Reduce Recovery Time

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone – the owner, the management team, employees, tenants and even customers. Even small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption. SERVPRO of Universal City / St. Hedwig understands the urgency in responding to your facility following a disaster. By arriving quickly, mitigating damage to the structure and contents, and providing effective cleanup and restoration services, SERVPRO of Universal City / St. Hedwig will help you reopen the doors as soon as possible.

The SERVPRO® Emergency READY Profile Advantage

2/26/2018 (Permalink)

A no cost assessment of your facility.

– This means there is no need to allocate funds, giving you a great value at no cost.

A concise Profile Document that contains only the critical information needed in the event of an emergency.

– It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster.

– This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO® of Universal City / St. Hedwig restoration provider.

– You have a provider that is recognized as an industry leader and close by.

Identification of the line of command for authorizing work to begin.

– This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides facility details such as shut-off valve locations, priority areas and priority contact information.

– Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”