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Fire & Water - Cleanup & Restoration

Archived Blog Posts

We Are Here To Help!

3/13/2019 (Permalink)

Why should you choose SERVPRO of Universal City / St. Hedwig?

One reason would be is because we care about your safety. Here at SERVPRO of Universal City / St. Hedwig, we make sure to always keep you updated on different tips for things such as floods, mold, fires, and water damage.

We know that situations like these can bring a huge load of stress, worry, and anxiety. We also know that it feels good to know that you have someone who will continuously have your back and make sure you are taken care of no matter what the situation is.

We operate multiple internet and social media platforms so that you have the ultimate and unlimited access to the information that we have available for you!

SERVPRO Universal City / St. Hedwig Is The Place To Call!

3/13/2019 (Permalink)

What is a reason that you should choose SERVPRO of Universal City / St. Hedwig?

One reason would be is because we are always on time. We know that unfortunate situations can happen at any given time, so we are sitting by the phone prepared. Here at SERVPRO of Universal City / St. Hedwig, we take pride in making sure that we are on time to every situation. It does not matter if it is a fire or water damage, or even a simple house cleaning, we will never be late to your call.

We are here to relieve you of stress, worry, and anxiety. We understand that a little help is always needed, and we are here to provide that for you at any time that you need it.

SERVPRO- Your Source For A Clean Home!

3/13/2019 (Permalink)

You are probably thinking to yourself, "Why should I use SERVPRO?" For us here at the Universal City / St. Hedwig location, that is a great question!

One reason would be is because we offer professional cleaning services. We know that sometimes, there is not enough time in the day to keep up with everything. Work, travel, school, etc. can get in the way. Here at SERVPRO of Universal City / St. Hedwig, our cleaning services can help make your day a lot easier.

We are extremely professional, and we make sure to get the job done the first time. We can clean your air ducts, your hardwood floors, your carpets, as wells as your walls and ceilings. If you choose us, it'll be the best choice you'd make.

SERVPRO- We Are Here To Help!

3/7/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig, as you know, is a fire and water restoration company who also specializes in reconstruction as well cleanup in residential and commercial businesses. Here at SERVPRO of Universal City / St. Hedwig, we pride ourselves in making sure that whatever situation you are in, that it is taken care of immediately.

When it comes to us as a company, you do not have to worry about calling four or five different companies to take on multiple tasks for you. When you call us, that is the only call that you will have to make. Our production crew is well-trained, and is able to take on any challenge that is put in front of them. Next time, if you encounter a situation, do not hesitate to call us!

We Handle Fires!

3/7/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we want to give you the confidence to know that whenever you call, no matter the situation, we will be on our way immediately to restore your home or business back in order. As you know, SERVPRO of Universal City / St. Hedwig specializes in fire restoration, as it is one of our main services alongside water restoration. When it comes to fire restoration, we understand that there is a high level of stress when encountering it because of the factors that go into it such as what damages have been done to the home or business, how quickly can this be restored, and when can life go back to normal. Because we understand that, we will take on any fire damage for you, big or small!

Commercial Buildings? Not A Problem!

3/7/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we love to give comfort to businesses whenever an unfortunate event has taken place. Reason being is because we know that when it comes to businesses and commercial buildings, there are so many factors that have to be considered, with a few being employees, the upkeep, and overall safety checks that have to be assessed from time to time. Here at SERVPRO of Universal City / St. Hedwig, we can provide any service for you on your commercial building without hesitation. Our equipment is up to date, and we have enough equipment in stock to meet the needs of the situation at hand. We make sure to do our job to your satisfaction, and make it, "Like it never even happened."

We Love Our Community!

3/7/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we do enjoy restoring homes and commercial buildings from unfortunate situations such as water damage and fire damage. Though we do these things and pride ourselves in it, these things are not all that we do. SERVPRO of Universal City / St. Hedwig is a huge piece to the community. That doesn't only mean we go around keeping people's lives in order, but we also love to be around the great citizens of San Antonio. We enjoy getting out there and showing the community that we care. One of the few ways that we do this is by sponsoring events such as the Valero Open, which is a golf tournament that takes places every year before The Masters.

Floods in the Home

2/27/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig understands that water damage can occur at any time. We also know that floods are one of the most common and widespread natural disasters in the United States and can cause a high level of anxiety. Outside of floods being seen only through the idea of natural disasters, floods can happen in the home as well.

Many situations that we get are usually residential. The situation may be a leakage in different parts of the house such as a bathroom or living room. Other times, it is the entire house that flooded with water due to a kitchen pipeline that burst.

SERVPRO of Universal City / St. Hedwig wants you to know that we are available any time that you have water damage, just call us and we will be on our way!

SERVPRO- Your Source for Fire Restoration

2/27/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig understands that fires happen often. It is important to us that we make sure that you are aware that fires are a top priority for us.

In a fire damage, the restoration process of a fire should be started quickly. You shouldn’t wait to contact a certified restoration company, the more likely it is for damage from water and smoke to intensify.

The average person will attempt conventional cleaning methods like renting a steam cleaner and using common cleaning agents available at the store.

Chemical agents could also react with the residue and cause permanent damage, and in some cases, they may cause toxic fumes.

Here at SERVPRO of Universal City / St. Hedwig, we want you to know that we are your number one source of fire damage restoration!

Commercial Cleaning Services

2/26/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we are primarily a fire and water restoration company. What many people do not realize is that we also offer a number of general cleaning services.

Services include air duct and HVAC cleaning. Others include carpet, upholstery, as well as drapes and blinds. Along with that are ceilings, walls, and hard floors. We also offer deodorization.

One thing that we also do that many people are not aware of is bio-hazard, crime scene, and vandalism cleaning. These services are rarely used, but is valuable in situations in which these services apply.

Here at SERVPRO of Universal City / St. Hedwig, we want you to be fully aware of all of our services so that you can have an understanding of them whenever you need them.

Disaster Information

2/22/2019 (Permalink)

SERVPRO knows how important it is to remove contaminated drywall quickly before microbial growth begins to grow. Waters filled with bacteria and unclean particles swept through this home due to the hurricane. 

Storm waters are often considered to be at least a category 2 water when caused by a hurricane. SERVPRO ensures that homeowners are well taken care of by completing demolition that needs to be done, then beginning the drying process, and once that is complete, antimicrobial is applied to the affected areas.

Here at SERVPRO of Universal City / St. Hedwig, we prioritize storms because we know how dangerous it is. We also know how much damage can be caused as well how many people are affected from it. From hurricanes to heavy rain, we want you to know that we are always here to help!

Do You Need Qualified Fire Restoration Professionals?

2/22/2019 (Permalink)

Fires can ignite in a building by something as small as an electrical failure. If allowed to get out of hand, the damage it can cause can be devastating. It is good to know that in a time of need such as this, SERVPRO has the experience to get things back to normal.

SERVPRO of Universal City / St.Hedwig is an Institute of Inspection, Cleaning and Restoration Certification (IICRC) firm. The standards for the restoration industry are set by IICRC. They provide certifications to restoration companies, as well as training.

SERVPRO of Universal City has technicians who are highly trained in property damage restoration. Smoke and soot can penetrate various cavities within your home, causing hidden damage and odor. Fire damage can also lead to water damage. Making sure the company that handles the situation correctly and professionally is crucial.

One-Stop Is Here!

2/22/2019 (Permalink)

How great is it to know that you can call one company to get the job done?

SERVPRO of Universal City / St. Hedwig offers reconstruction services for all mitigation damages! No need to find someone else to perform your restoration portion of the water, mold or fire damage.

After we come in and perform the cleanup services, we can transition into the reconstruction services to help restore your home or office back to good condition!

With our new Reconstruction division, we are excited to offer the following services during the reconstruction process: 

  • Structural repairs
  • Electrical
  • Plumbing
  • HVAC
  • Windows/Doors
  • Interior Design
  • Flooring Replacement (all types)
  • Ceilings
  • Roofing
  • Drywall
  • Siding
  • Exterior Finishes
  • Carpentry
  • Framing

SERVPRO of Universal City / St. Hedwig wants you to know that we can anything at anytime!

Understanding Fire Restoration

2/21/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig understands how dangerous it is dealing with fire damage.

The fire restoration process should be started as quickly as possible following a fire damage. The longer you wait to contact a certified restoration company, the more likely it is for damage from water and smoke to intensify.

Chemical agents could react with the residue and cause permanent damage, and in some cases, they may cause toxic fumes.  Fire damage cleanup is one of the most difficult jobs out there, and it should be left to a professional for the best results. 

Let SERVPRO of Universal city / St. Hedwig be your certified professional when facing your own fire damage. We will walk you through the process step by step to ensure that your home is properly restored.

Mold Damage Facts

2/21/2019 (Permalink)

Mold is among the worst contaminants known to grow in buildings. All it needs is a wet or damp surface such as carpets, wood, ceiling tiles, insulation, and drywall just to mention a few.

Mold growth can start and spread within 48 hours if it is not checked. Some of the important facts to note about mold problem are:

  • Mold can affect your health and that of your pets. It also compromises the physical structure of your building
  • Mold growth occurs mostly in warm and damp surfaces under humid conditions
  • Mold is hard to see since it grows in hidden areas like under the floors, under the ceiling carpet and in walls.
  • If the mold is not yet visible, after two days, it can affect any wet material in the house.

Water Damage Services

2/21/2019 (Permalink)

Our company provides reliable emergency services related to water incidents regardless of the size of the incident experienced. We have the most proficient workforce that is well equipped to respond to any of your related emergencies. Also, our capacity to react faster under pressure indeed provides good benefits in extracting the water and drying the affected property.

Our Water Damage Restoration Process Includes:

  • Emergency Contact
  • Damage Assessment and Inspection
  • Water extraction
  • Drying
  • Repair and cleaning
  • Restoration

Reasons to Choose our Services

  • We offer the quickest response to water damage
  • We provide services to all sizes of water disaster
  • We have competent technicians to handle the water damage restoration services.
  • We specialize in water and other related incidents.

SERVPRO of Universal City / St. Hedwig wants to ensure that you experience our great services along with extreme efficiency.

Information Regarding Floods

2/20/2019 (Permalink)

Floods are one of the most common and widespread natural disasters here in the United States.

Fema.gov reports that in the last 5 years, all 50 states have experienced floods or flash floods. Just because you haven’t experienced a flood in the past does not mean you won’t in the future. In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to nearly $27,000.

According to the American Red Cross, floods cause more damage in the U.S. every year than any other weather-related disaster. The American Red Cross offers the following flood safety tips:

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around, and go another way.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground.
  • Keep children out of the water.

Important Storm Information

2/12/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig wants you to be prepared for when a storm takes place. Be aware that we will contact you 1 hour after notice of loss to arrange for service. We will be on-site to begin mitigation services within 4 hours of notification. We will also provide verbal briefing of scope to you within 8 business hours of on-site arrival.

Below, we have guidelines for you that we think is highly important:

Before the Storm

  • To begin preparing, you should build an emergency supply kit and make a family communication plan.
  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.
  • Secure outdoor objects that could blow away or cause damage.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.
  • Unplug any electronic equipment well before the storm arrives.  

During the Storm

  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords. Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid natural lightning rods such as a tall, isolated tree in an open area.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas.

After the Storm

  • Stay away from downed power lines and report them immediately. Watch your animals closely. Keep them under your direct control.
  • If you have storm damage to your home or property, call SERVPRO of Universal City / St. Hedwig. Timely mitigation is key to minimize secondary damages caused by severe storms.

Don't Worry About Storm Damage, We Can Take Care Of It!

2/11/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig looks to provide the highest quality whenever storms of any kind occur. As it is known that our main services are fire and water restoration, we know how important it is to have services ready for storm. SERVPRO of Universal City / St. Hedwig takes extra special care in salvaging and restoring any property that may have been affected.

Severe weather can occur, so we make sure to stay prepared. SERVPRO of Universal City / St. Hedwig is, of course, a phone call away when disaster strikes. Our Storm Response Team travels nationally to any area devastated by natural disaster. Give us a call at (210) 610-6800 or check out our other storm blogs! Our crews will make it "Like it never even happened."

Floods? Piece of Cake!

2/11/2019 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering flood damage. The following are a few more little-known floods facts:

  • Floods kill an average of 140 people per year in the U.S., making flooding the deadliest natural disaster.
  • More than half of all fatalities during floods are auto related, often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current.
  • The principle causes of floods in the eastern United States are hurricanes and storms.

If a flood does strike your home or business, give SERVPRO of Universal City / St. Hedwig a call. SERVPRO of Universal City / St. Hedwig is prepared to handle any size disaster.

You and Your Insurance Company

2/8/2019 (Permalink)

Regular life is stressful enough, but if you are surprised with flooding or other water damage in your home, everyone in the household will be stressed.

You can prepare for these situations by knowing what to expect and create a plan in case of emergency.

The first thing you will want to do is call your insurance provider. Although the U.S. government funds the National Flood Insurance Program (NFIP), local home and rental insurance companies are the exclusive sellers of Flood Damage Insurance.

After your initial call to your insurance company, contact SERVPRO of Universal City / St. Hedwig at (210) 610-6800.

Now you can begin your water damage restoration. We pride ourselves on having the fastest response time to storm damage in your area. We will arrive at your home prepared to conduct an inspection and moisture readings, create a scope of the damage and provide an estimate for you and your insurance provider.

Our SERVPRO team members are the premier flood and water damage restoration experts in Universal City / St. Hedwig and surrounding areas. We are also the preferred remediation team for home insurance providers, and the most trusted helper for storm disasters.

Spreading Mold?

2/7/2019 (Permalink)

If you see visible mold in your Universal City / St. Hedwig or surrounding home, or business, don’t disturb it. When mold is disturbed, the mold can then release many microscopic mold spores which become airborne and can circulate inside your home.

Rules to follow:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Universal City / St. Hedwig for mold remediation services.
  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

As always, SERVPRO of Universal City / St. Hedwig wants to make sure that you are aware in any situation!

Common Places That Mold Will Be

2/7/2019 (Permalink)

Mold can occur anywhere in your home but mainly is concentrated to areas where moisture is present, which would most likely be bathrooms and basements. SERVPRO of Universal City / St. Hedwig will search for traces of mold that are not visible.

-One of the first places mold can collect and you may not think to check is under the refrigerator. Under the fridge tends to collect moisture and dirt which can cause a breeding ground for bacteria and mold.

-Another place is the AC unit. AC units are known to collect debris, dust and moisture from the air, which can lead to mold spores.

-Mold can even grow in or around a washing machine or its parts. Moisture and lint can cause a presence of mold spores.

-Other areas include anywhere moisture and dirt may form such as window corners.

Where Can Mold Show Up?

2/7/2019 (Permalink)

Mold can occur anywhere in your San Antonio or surrounding area home but mainly is concentrated to areas where moisture is present, which would most likely be bathrooms and basements. SERVPRO of Universal City / St. Hedwig will search for traces of mold that are not visible.

-One of the first places mold can collect and you may not think to check is under the refrigerator. Under the fridge tends to collect moisture and dirt which can cause a breeding ground for bacteria and mold.

-Another place is the AC unit. AC units are known to collect debris, dust and moisture from the air, which can lead to mold spores.

-Mold can even grow in or around a washing machine or its parts. Moisture and lint can cause a presence of mold spores.

-Other areas include anywhere moisture and dirt may form such as window corners.

Children & Fire Safety

2/6/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we believe that is important for children to know what to do when a fire occurs.

  1. Go to a firefighter in an emergency. Young children may be scared the first time they see a firefighter in full gear. Explain to children:
  • What firefighters wear and why.
  • How a firefighter can help if there is a fire..
  1. Crawl low under smoke.
  • Tell children that some fires make lots of smoke, which is dangerous to breathe.
  • Show them the safe way to respond when a room fills with smoke: get down on your hands and knees, keep your head up, and crawl outside.
  • Ask children to practice with you.  Lead them in crawling across the room with their heads up. Repeat frequently to help children remember this important safety strategy.
  1. Stop, drop, and roll. When children’s clothes catch fire, their first reaction may be to run. This can make the fire spread faster. Show children the safest way to respond:  
  • Stop, cover your face, get down on the ground, and roll from side to side until you smother the fire.
  • Ask children to practice with you a few times and then split them into pairs. Children can take turns demonstrating to their partners. Repeat frequently to help children learn to stop, drop, and roll automatically.
  1. Tell a grown-up.Tell children that matches and lighters are tools that only adults use.
  • Tell children that they should not play with or even touch these materials.
  • Explain that if they find a match or lighter, they should tell a grown-up immediately.
  • Role-play with children in small groups about what to do when they find these types of materials.

Visit www.playsafebesafe.com to learn about the play safe! be safe! program workshops, access free activities for children, and order a low-cost multimedia kit that includes a teacher manual and a DVD with fire-safety lessons.

For more information, visit: https://www.teachervision.com/emergency/teacher-resources/47554.html

Is There Mold In Your Air Ducts?

2/6/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig wants you to be aware of mold in your air ducts.

Since the ventilation systems is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

The process begins by using patented equipment including a roto-scraper, which automatically adapts to the duct's shape and diameter while traveling though the duct, removing debris and filth before vacuuming begins.

  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97% of particles in the airstream. HEPA filters capture debris and keep the environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

Why Should You Choose SERVPRO?

2/5/2019 (Permalink)

Need help with choosing the right company for your needs?

SERVPRO of Universal City / St. Hedwig is the place to go! You will appreciate the rapid 24-hour response, along with knowledge of any situation at hand.

You’ll be notified of what’s happening every step of the way. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of Universal City / St. Hedwig also collects and stores project information. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file.

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone. We also understand that small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption.

Emergency Ready Profile Advantages

2/5/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig has great advantages regarding our Emergency Ready Profile:

-A no cost assessment of your facility. This assessment is done without charge. We only want you to be prepared for anything that comes your way.

-A concise Profile Document that contains only the critical information needed in the event of an emergency.

-Not time consuming.

-Establishes SERVPRO® of Universal City / St. Hedwig restoration provider. You will have a provider that is recognized as an industry leader and close by.

-Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money.

-Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Commercial Cleaning

2/1/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig is well-known for its fire and water clean up and restoration services that we provide. Whenever we talk to different people, they are always shocked when we tell them that we do general cleaning in commercial buildings as well. Believe it or not, it is a huge feature that have on our lists of services. 

While some are surprised that we offer general cleaning, it is often one of many jobs that we do. Different services that we do within commercial cleaning is: Air ducts, carpets, walls, hardwood floors, ceilings, and plenty more.

Here at SERVPRO of Universal City / St. Hedwig, we want you all to know everything that we offer because the list goes on and on.

Information For Property Managers

2/1/2019 (Permalink)

At SERVPRO of Universal City / St. Hedwig, it is a priority to return damaged property to their preloss condition.

We know that a disaster that happens at one of your client’s facilities needs to be handled by professionals who completely understand the importance of your tenants’ safety. We manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants.

With our experience with property management companies, we have the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi- Tenant Facilities 
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

At SERVPRO of Universal City / St. Hedwig, we love to provide services that suit your needs.

Water Damage and Thermal Imaging

1/18/2019 (Permalink)

Here at SERVPRO of Universal City / St. Hedwig, we realize how important it is to know about water damage because it is often the main situation that we run into. Water damage or loss usually occurs in residential homes, apartment complexes, and even commercial buildings, big or small.  Although there are many tools to detect water damage, we also use Thermal Imaging. Thermal Imaging is a tool that shows the difference in surface temperatures. We also take pictures to show how the color spectrum goes from red to blue during the stages of water damage drying.

As always, SERVPRO of Universal City / St. Hedwig is always here to help, and we're always ready to handle any situation that you might have, big or small.

Why Air Movers Are Used

1/16/2019 (Permalink)

Water Damage Why Air Movers Are Used One of SERVPRO's air movers

At SERVPRO of Universal City / St. Hedwig, we know that water damage, fires, and mold can make its way into your residential home, apartment building, and your place of work. We understand that with these situations comes stress. We also know that having a reliable source with training, can remove that stress and make sure that your situation is completely taken care of. We take pride in having knowledge and accessibility of all of our tools and equipment.  

One piece of our equipment is the air mover. Air movers are essential in water damage restoration. Reason being is because it helps enhance evaporation at the surface level, reducing drying time. Once airflow at the surface level increases, moisture in the air increases then is eliminated.

The Air Duct Cleaning Process

1/11/2019 (Permalink)

Air duct cleaning is crucial to having a clean home or business. Since SERVPRO of Universal City / St. Hedwig understands this, we have provided an air duct cleaning process that will be beneficial to you.

  • We first begin by using patented equipment including a roto-scraper, which adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Then, a push-pull air delivery and collection system transfers the debris from the ducting to a collection container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the environment clean.
  • Filters will either be cleaned or replaced to remove odor and soil.

Water Damage Classifications

1/11/2019 (Permalink)

Water Damage Water Damage Classifications Photo of water damage in commercial building.

SERVPRO of Universal City / St. Hedwig is trained to identify the classification of water damage in order to ensure that we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration process that we would usually use.

The classifications include:

  • Clean water
  • Gray water
  • Black water

By knowing these classifications when we arrive for water damage, the SERVPRO of Universal City / St. Hedwig production team will be able to properly restore your home or building back to normal.

No matter the situation, you can be confident in knowing that SERVPRO of Universal City / St. Hedwig will be able to take care of any water damage you may have, along with any other loss that you encounter. 

How Water Can Damage Materials/Detection Equipment

1/11/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig understands how important it is to respond quickly to a water damage. SERVPRO of Universal City / St. Hedwig also knows that water can damage materials in two ways:

  • Absorption through direct contact with water.
  • Absorption of moisture from the air.

Measuring the moisture content of the air is critical to the drying process. Within the drying process of water damage, our professionals must establish an environment that favorable for drying. We also will manipulate temperature and humidity levels to produce optimum drying conditions without causing secondary damages.

In order to detect areas affected by water, SERVPRO of Universal City / St. Hedwig uses:

  • Moisture sensors
  • Moisture meters
  • Thermohydrometers

By knowing this information, we can take care of any water damage.

The Study of Psychrometry

1/11/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig knows that using proper equipment in a water loss makes a big difference in reducing claims loss expense. Not only that, but we also understand psychrometry.

Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure.

SERVPRO of Universal City / St. Hedwig understands how to create the proper atmosphere for more efficient drying, making the process smoother in drying your home or building.

We pride ourselves in having full knowledge in all areas in which we provide services. Reason being is because we want you to feel as though that whatever you're going through, we can take care of.

Important Water Damage Information!

1/11/2019 (Permalink)

In order to start our emergency and restoration service, you must sign the “Service Authorization Form.” This will allow us to take action immediately. Since we do not know your insurance coverage, it is almost impossible for us to know exactly what your insurance will cover.

It is also important to understand that you are financially responsible for our services. Your deductible is payable before we start working. If, for any reason, the insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.

SERVPRO of Universal City / St. Hedwig wants you to know that we understand financial situations, and that we are willing to give you full information of what is needed before we provide our services.

The SERVPRO of Universal City / St. Hedwig Experience

1/10/2019 (Permalink)

The SERVPRO of Universal City / St. Hedwig experience is something that is worth your while. Whenever you call SERVPRO of Universal City / St. Hedwig, this is what you can expect:

  • Fast response. Technicians in uniform will arrive on-site usually within four hours of notification.
  • Convenient Service. In Universal City / St. Hedwig, our services available in our territory.
  • Damage Containment. Timely response can mean the difference between restoring property and replacing it.
  • Nationally, SERVPRO has been a leading fire and water restoration provider for over 40 years.
  • SERVPRO of Universal City / St. Hedwig has large loss capabilities and can handle any fire or water damage, no matter how big.

Whenever you call, SERVPRO of Universal City / St. Hedwig will make sure that we get to you location on time, and provide great service!

Ready To Sell Your Home?

1/9/2019 (Permalink)

Did you know that clean homes sell faster? It is a fact: A clean, fresh smelling home sells faster. However, not all homes are taken care of the same way. Realtors advise clients to keep their homes in good condition because it:

  • Increases market value.
  • Reduces list to sale conversion times.
  • Enhanced reputation for quality listings and quick sales.

In order to help keep your home clean and ready to be sold, SERVPRO of Universal City offers services such as:

  • Carpet, upholstery, drapery, and blind cleaning
  • Ceiling, wall, and hard floor cleaning
  • Deodorization
  • Duct and HVAC cleaning
  • Mold mitigation and remediation

At SERVPRO of Universal City / St. Hedwig, we always want you to be aware of the ways you can upkeep your home for sale.

General Mold Information

1/8/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig understands that mold is everywhere, indoors or outdoors, mold will be present. One important thing to know is that SERVPRO of Universal City / St. Hedwig is trained in mold mitigation and remediation. As you might also know, our franchise is open 24 hours a day, which means that you can call us at any time if you have mold growth at your commercial building, or your home and we will be there. Our response time is fast, as well as our ability to get the job done. Mold is one thing that you do not want growing on your property, so to prevent that, here’s a few things that you can do:

  • Keeping the humidity between 30 to 60 percent.
  • Keep gutters and drains clear of debris.
  • Regularly inspect plumbing and appliances for leaks.

General Fire Information

1/8/2019 (Permalink)

SERVPRO of Universal City / St. Hedwig knows that a fire can break out at any time, so it is vital that you are prepared. One thing that we recommend you do as a company is to plan ahead, which can save your business from extended closure following a fire. The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. The more prepared you are, the more chance that you have at making sure that your belongings and property gets restored back to normal. Employee fire training is also advised. Also, by having a FREE Emergency Ready Profile conducted by your local SERVPRO of Universal City / St. Hedwig team, you are ahead of the game.

Fire Tips

1/8/2019 (Permalink)

SERVPRO strives to keep you prepared and ahead of anything that comes your way.

If you do not know what to do when you experience a fire, SERVPRO of Universal City / St. Hedwig has some tips that will help you out:

  • Limit movement in the home to prevent soot particles from spreading.
  • Place any clean towel or old linens on rugs and high traffic areas and upholstery.
  • Coat chrome faucets, trim, and appliances with petroleum jelly or oil.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet.
  • Do not wash any walls or painted surfaces.
  • Do not shampoo carpet or upholstery.
  • Do not clean any electrical equipment.
  • Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.

Comfort Through Fire Damages

1/8/2019 (Permalink)

It is so common here in Universal City, Texas that a fire happens. Someone might be cooking and forget to turn off the stove before they leave the house. Situations vary amongst businesses and households, but as unfortunate as that is, SERVPRO of Universal City / St. Hedwig specializes in fire damage.

Our production team is prepared and highly trained to remove smoke from your HVAC system, as well making sure that damaged belongings get cleaned and restored back to its original form. We also understand that things such fires happen, and we also know how overwhelming and stressful that can be. We are here to make sure that you can have comfort knowing that whatever happened, will get taken care of in a timely fashion! 

SERVPRO'S Move Outs and Contents Restoration Feature

1/2/2019 (Permalink)

Cleaning SERVPRO'S Move Outs and Contents Restoration Feature The wooden sheds are used to store cleaned and restored contents.

SERVPRO of Universal City/St. Hedwig does not only specialize in fire and water restoration. That is our bread and butter. One thing that you will find useful is that we also help move you out of your home. That's right, along with restoring fire and water losses and mitigating mold, we can also move you out of your home.

Another thing that comes with moving you out, is that we can restore your contents as well, meaning that should anything that belongs to you gets damaged, we will make sure that it looks brand new as if nothing happened to it. As a company, we believe that whatever will make your life just a little easier, we will make sure it gets done!

SERVPRO's Emergency Ready Profile

11/26/2018 (Permalink)

Don't you like being prepared for anything? With no worries?

SERVPRO of Universal City / St. Hedwig offers a free diagnosis of what steps take should an unfortunate event take place. Also known as ERPs, this feature consists of general information about your company such as address and zip code.

We also dig deeper into things such as how big your building is, is it commercial or residential, and how many stories your building is. We find ERPs useful because it helps us determine what needs to be done in order for your home or company can get back functioning the way that it should.

Here at SERVPRO of Universal City / St. Hedwig, we want you to be prepared as you can with an ERP.

SERVPRO Universal City/St. Hedwig N.I.S.D. Is Certified

11/19/2018 (Permalink)

Biohazard SERVPRO Universal City/St. Hedwig N.I.S.D. Is Certified Our production manager's N.I.S.D. Certification

Doesn't knowing that you can rely on someone that is highly qualified of the service that you need done comforting? Do you find knowing that if something happens such as a water loss will responded to quickly and taken care of exciting? I don't know about you, but knowing that information would keep me from being stressed to being extremely relaxed.

Here at SERVPRO Universal City/St.Hedwig, we pride ourselves on being capable to handle anything. We have employees on staff that are N.I.S.D. certified for trauma and crime scene cleanup. At SERVPRO of Universal City / St. Hedwig, are capable of handling any size cleanup, and will leave you with a piece of mind that the job was right. 

The Top 5 Commercial Water Damage Prevention Tips

6/26/2018 (Permalink)

Commercial building owners and tenants should try to prevent damage from any water source. This type of damage may disrupt the functionality and undermine the safety of a property in San Antonio, TX. Whether you are a commercial building owner or tenant, here are five water damage prevention tips to follow.

1. Protect the building envelope. The envelope or exterior of a building include the windows, walls, and roof. Make sure that water does not penetrate through any of these parts of the structure.

2. Approach landscaping and location from a strategic perspective. The situation of a building can be an essential factor to keep in mind when selecting or designing a commercial property. Water tends to flow downhill and should drain away from the foundation of the building.

3. Maintain HVAC systems. If the HVAC system in a commercial property is dated, it may not be as efficient or capable of meeting the demands of recent buildings. Condensate drains and drain pains should lead away from the structure and occupants should try to prevent clogs and water damage. Roof drains should drain away from the structure. Ductwork should not have any indications of condensation, excess moisture, or rust.

4. Regularly inspect rooftop drainage. If a roof cannot drain completely, pooling water may work its way under roofing materials, causing damage and undermining the integrity of the roof. Ensure that downspouts and drains are clear and that there is no standing water on the roof.

5. Have plumbing components inspected on a regular basis. It is important to check major connections, particularly water main supply lines. Look for any signs of leaks or broken pipes.

These tips limit the likelihood of water damage in a commercial property in San Antonio, Tx. If damage does occur, keep contact information for a plumber and commercial restoration company, like SERVPRO of Universal City / St. Hedwig, that provides water cleanup services on hand.

Visit http://www.SERVPROuniversalcitysthedwig.com/ for more information on commercial water damage.

3 Reasons To Hire Certified Water Damage Experts

6/26/2018 (Permalink)

Commercial 3 Reasons To Hire Certified Water Damage Experts Give SERVPRO of Universal City / St. Hedwig a call if you experience a water damage in your home or commercial property. (210) 610-6800

Certified companies that specialize in water cleanup are likely to hold an Institute of Inspection Cleaning and Restoration Certification, a Commercial Structure Drying credential, or a Mold Remediation certification. The standards for these credentials are set by experts in human health and structural restoration. Here are three reasons why you should hire a certified water damage expert if you experience a broken pipe, leaky roof, or sewer flooding.

Insurance companies are more likely to cover the costs of certified commercial restoration. Insurance companies typically trust certified professionals to perform water cleanup and damage repair work more quickly and with greater success than services without up-to-date cleaning and restoration certifications.

Certified companies are also more likely to guarantee their work.

Certified experts can work efficiently after water damage. Every second counts when you are dealing with water damage. Regardless of the source of the leak, it is important to remove standing water and to clean, dry, and dehumidify the parts of a commercial property affected by a leak as quickly as possible. Significant damage can occur and mold may begin to develop in 24 to 48 hours if experts do not complete drying and cleaning procedures.

Less secondary damage occurs when certified experts follow best restoration practices. Just as mold is less likely to develop if the affected area is quickly dried and cleaned, the extent of water damage to building materials or content may be less severe if experts arrive on the scene in a timely manner.

If your commercial property in San Antonio, TX has experienced water damage, you should call a certified water damage restoration service to schedule water cleanup as soon as possible. Check the website of the service you are thinking about hiring or contact the company by phone to find out which cleaning and restoration certifications it holds.

Visit http://www.SERVPROuniversalcitysthedwig.com/ for more information on water damage and to look at all of our company certifications.

What Makes Mold Grow in My House?

6/26/2018 (Permalink)

Mold Remediation What Makes Mold Grow in My House? Give SERVPRO of Universal City / St. Hedwig a call if you notice mold growing in your home. (210) 610-6800

You probably wish mold would grow anywhere but in your home. Unfortunately, black mold seems to have other ideas, and happily gravitates toward the interior of your San Antonio home. So just why is your house so attractive to mold, and what can you do to stop it?

You Probably Have a Moisture Problem.

Actually, there’s no “probably” about it. Mold needs moisture to grow. Before it becomes the unsightly fuzzy patches of black mold that you know and hate, mold exists as invisible spores in the air. Those spores are essentially dormant until they come in contact with moisture, at which point they begin the next developmental stage and become the dreaded black mold infestation. Common sources of moisture include:

• Standing water from flooding

• High humidity in your environment

• Broken water mains

• Broken pipes

• Leaking roofs and windows

• Condensation from broken environments

Any one of these problems can be enough to trigger an explosion of black mold inside your home. Getting rid of the moisture can help to halt the spread of mold, but it’s not enough to get rid of the mold entirely.

So How Do You Handle Mold Cleanup?

The safest option is to contact a mold remediation specialist. Mold remediation specialists possess the tools and expertise needed to not only safely remove mold from your environment, but help you prevent it from reoccurring. Working with a mold specialist can help you understand the type of mold that has taken root in your home, and can often lead to identifying water damage or other issues that had previously gone undetected until the mold problem began.

While waiting for the specialist’s help, though, you can get a head start on disposing of contaminated materials and drying out waterlogged items. Do everything you can to contain the mold infestation and prevent it from spreading further until it can be destroyed.

Visit http://www.SERVPROuniversalcitysthedwig.com/for more information on mold.

How To Maintain Your Commercial Building After A Storm

6/26/2018 (Permalink)

Roof damage from storms can impact your business no matter how secure you think your building is. Knowing how to maintain your roof can go a long way to helping you get back on your feet after any storm. A problem with the roof of your business can slow operations down or halt them entirely. In order to prevent or minimize the likelihood of this happening, first understand what causes this damage and then how to prevent it in San Antonio, Tx. What Causes Damage to Your Roof Impact from storms, such as heavy rain or strong wind, can damage the structure of your building, particularly the roof, and could lead to worse problems later on. That could leave your building and your business at risk of being shut down during the rebuilding process. Damage caused by storms includes the following: • Wood rot from water and exposure to the elements • Missing materials such as tiles or shingles • Water damage that can lead to mold How To Prevent Damage There are simple steps you can take to maintain your roof and prevent roof damage, and they are important to do on a regular basis. The three main parts to an action plan include the following: • Have a roof inspection twice a year. • Address any concerns immediately. • Keep risks to a minimum. Cracks and fissures should be checked for during an inspection. If these or any other problems are found, address them promptly to avoid further damage. A roof rebuild is a costly and time-consuming project that can be prevented by regular inspections and maintenance. Wind damage can result from tree branches that may break and fall on the building. Keep trees trimmed to prevent them from damaging the building during a storm. What To Do: If your commercial business suffers from roof damage, be sure to call a roof specialist in San Antonio, Tx. You could try to repair it yourself, but an expert is better equipped to handle the repairs.

Visit http://www.SERVPROuniversalcitysthedwig.comfor more information on storm damage. 

We are now a one-stop shop!

6/13/2018 (Permalink)

Fire Damage We are now a one-stop shop! SERVPRO will take the nightmare of a damage and help to make it "Like it never even happened."

How great is it to know that you can call one company to get the job done?

SERVPRO of Universal City / St. Hedwig now offers reconstruction services for all mitigation damages! No need to find someone else to perform your restoration portion of the water, mold or fire damage! After we come in and perform the cleanup services, we can smoothly transition into the reconstruction services to help restore your home or office back to good condition!

With our new Reconstruction division, we are excited to offer the following services during the reconstruction process: 

    • Structural repairs
    • Electrical
    • Plumbing
    • HVAC
    • Windows/Doors
    • Interior Design
    • Flooring Replacement (all types)
    • Ceilings
    • Roofing
    • Drywall
    • Siding
    • Exterior Finishes
    • Carpentry
    • Framing
    • Tile Work

Call today for more information! (210) 610-6800

Important Facts to Note about Mold Damage

4/23/2018 (Permalink)

Mold is among the worst silent but dangerous contaminants known to grow in buildings. It can grow both indoors and outdoors. All it needs is a wet or damp surface such as carpets, wood, ceiling tiles, insulation, and drywall just to mention a few.

Mold growth can start and spread within 48 hours if it is not checked. It can have significant impact and damages on your building's physical structure and the quality of your home. A lot of people in San Antonio have mold allergies. For safety purposes, it is vital to ensure that you get rid of any mold growth causing agents before the damage occurs.

We are here to help you in the remediation of mold damages. After carrying out a comprehensive inspection, our mold damage remediation specialists will contain the affected surfaces with physical barriers to ensure that the growth does not spread during the restoration process.

Some of the important facts to note about mold problem are;

  • Mold can affect your health and that of your pets. It also compromises the physical structure of your building
  • Mold growth occurs mostly in warm and damp surfaces under humid conditions
  • Mold is hard to see since it grows in hidden areas like under the floors, under the ceiling carpet and in walls.
  • If the mold is not yet visible, after two days, it can affect any wet material in the house
  • Whether you already suspect a mold problem or already seen the problem, only a professional can help you identify its source and the extent of the damage
  • Some home remedies for example bleaches can add to the problem

It is wise to avoid using your homemade remedies to minimize the issue and let a professional handle it for you. If you suspect or you see that you have a mold issue in San Antonio, call us, and we will immediately respond to solve your problem before it worsens.

Water Damage Restoration Services

4/23/2018 (Permalink)

Our company provides reliable emergency services related to water incidents regardless of the size of the incident experienced. We have the most proficient workforce that is well equipped to respond to any of your related emergencies. We use the most advanced equipment.

We assure you of the most convenient services that will help in the restoration of your damaged  home back to the previous state. Our capacity to react faster under pressure indeed provides good benefits in extracting the water and drying the affected property. The company uses the best moisture monitoring equipment that efficiently drains the water out of the damaged property.

Our Water Damage Restoration Process Include:

  • Emergency Contact
  • Damage Assessment and Inspection
  • Water extraction
  • Drying
  • Repair and cleaning
  • Restoration

Reasons to Choose our Services

  • We offer the quickest response to water damage

Our strategic location in San Antonio enables us to access any residential or business premise that faces water elated emergency situation.

  • We provide services to all sizes of water disaster
  • We have competent technicians to handle the water damage restoration services
  • We specialize in water and other related incidents

Being the cornerstone of our business, we provide our staff with the most extensive training that equips them with the necessary skills to improve their performance. We strictly emphasize the drying process.

  • We provide quick water damage cleanup

Our responses to water and other related incidents cannot be challenged in San Antonio; we provide services all through regardless of time.

  • Our equipment and techniques are most advanced to meet your needs

Our company uses the most advanced equipment that plays a significant role in detecting any hidden moisture while extracting possible waters at higher speed. The equipment can clean the messed belonging in the most efficient way as desired.

  • The cleanup process is closed by deodorizing and sanitizing your home for safety and comfort.

Harvey Disaster

4/23/2018 (Permalink)

Storm Damage Harvey Disaster Drywall removal due to Hurricane Harvey

SERVPRO knows how important it is to remove contaminated drywall quickly before microbial growth begins to grow. Waters filled with bacteria and unclean particles swept through this home due to the hurricane. Storm waters are often considered to be at least a category 2 water when caused by a hurricane (water travels through unclean areas within cities, neighborhoods, etc). In the picture below, SERVPRO of Universal City technicians removed affected drywall and manipulated our equipment to promote drying within this home. SERVPRO ensures that homeowners are well taken care of by completing demolition that needs to be done, then beginning the drying process, and once that is complete, antimicrobial is applied to the affected areas.  This customer was very satisfied with the job that was done in this home and thankful that we were able to respond during a catastrophic event. 

Fire Restoration Certified

4/23/2018 (Permalink)

Fire Damage Fire Restoration Certified Fire, smoke, and soot all due significant damage to this garage.

Fires can ignite in a building by something as small as an electrical failure. If allowed to get out of hand, the damage it can cause can be devastating. It is good to know that in a time of need such as this, SERVPRO has the experience to get things back to normal. SERVPRO of Universal city/St.Hedwig is a  Institute of Inspection, Cleaning and Restoration Certification (IICRC) firm. The standards for the restoration industry are set by IICRC. They provide certifications to restoration companies, as well as training. SERVPRO of Universal City has technicians who are highly trained in property damage restoration. It is important that all salvageable items be properly restored, as fires also cause smoke and soot damage. Smoke and soot can penetrate various cavities within your home, causing hidden damage and odor. Fire damage can also lead to water damage. Making sure the company that handles the situation correctly and professionally is crucial. SERVPRO of Universal City has the certifications that qualifies them to lend their assistance in such times of need.

Do You Know What To Do When a flood Happens?

4/12/2018 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river, or even in the desert—there is always potential for flood damage. Fema.gov reports in the last 5 years, all 50 states have experienced floods or flash floods. Just because you haven’t experienced a flood in the past does not mean you won’t in the future. In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.*

According to the American Red Cross, floods cause more damage in the U.S. every year than any other weather related disaster. The American Red Cross offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around, and go another way. Six inches of swiftly moving water can sweep you off of your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO® of Universal city / St. Hedwig at (210) 610-6800. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO® System is prepared to handle any sized disaster. When fire and water take control of your life, SERVPRO® of Universal city / St. Hedwig will help you take it back.

*Facts and figures provided by fema.gov

**Courtesy of Restoration Newsline Vol 29, Iss 3

Understanding the fire Restoration Process

4/12/2018 (Permalink)

The fire restoration process should be started as quickly as possible following a fire damage. The longer you wait to contact a certified restoration company, the more likely it is for damage from water and smoke to intensify. It’s bad enough there was a fire, but the water and chemicals used to extinguish it can cause secondary damage.  The remnants will continue to do damage long after the flames are extinguished.   

The average person will attempt conventional cleaning methods like renting a steam cleaner and using common cleaning agents available at the store.  Unfortunately, this will barely make an impact on the problem and could cause bigger issues.  Chemical agents could react with the residue and cause permanent damage, and in some cases, they may cause toxic fumes.  Fire damage cleanup is one of the most difficult jobs out there, and it should be left to a professional for the best results. 

Let SERVPRO of Universal city / St. Hedwig be your certified professional when facing your own fire damage. We will walk you through the process step by step to ensure that your home is properly restored. Our team of professionals is available 24/7 to help you put your life back together and restore your normal as much as possible.

Call us today at (210) 610-6800.

* https://www.IICRC.org/blog/tag/fire-restoration.

Commercial Cleaning Services

2/26/2018 (Permalink)

Commercial Commercial Cleaning Services Call us today for all your commercial cleaning needs! (210) 610-6800

You don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor and moisture challenges go beyond the scope of your regular janitorial staff, call SERVPRO of Universal City / St. Hedwig. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of Universal City / St. Hedwig professionals to make your workspace look its very best. SERVPRO of Universal City / St. Hedwig will get the job done right and get it done quickly, because the SERVPRO® Advantage includes these benefits:

  • Award-Winning Training
  • Nearly 50 Years of Experience
  • Exclusive Cleaning ProductsSERVPRO of Universal City / St. Hedwig offers cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business. Their cleaning services include the following:
  • Specialty Cleaning Services
  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceilings, Floors, Walls
  • Drapes and Blinds
  • Odor Removal 
  • Sewage
  • Trauma and Crime Scene
  • Vandalism

Attention Property Managers!

2/26/2018 (Permalink)

Commercial Attention Property Managers! Call us today for all your commercial cleanup and restoration needs! (210) 610-6800

At SERVPRO of Universal City / St. Hedwig our priority is returning damaged property and items to their preloss condition. Whether natural or man-made, a disaster at one of your client’s facilities needs to be handled by professionals who understand the importance of your tenants’ safety. At SERVPRO of Universal City / St. Hedwig we are trained in helping manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants. Our professionals work hard and fast to minimize the interruptions for your tenants’ daily operations.

Our experience with property management companies has given us the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi- Tenant Facilities 
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities
  • The #1 choice in Commercial Cleanup and Restoration!

Reasons to Choose SERVPRO of Universal City / St. Hedwig for Your Commercial Property

2/26/2018 (Permalink)

Reason 1: 24-Hour Emergency Response

Timely mitigation is key to controlling damage, downtime and recovery costs. You and those who depend on your facility will appreciate the rapid response, and the training of SERVPRO of Universal City / St. Hedwig will help limit damage and get your facility back in operation quickly. You can count on SERVPRO’s nationwide coverage, full line of restoration services, and the 1-4-8 service guidelines to help make you look good.

Reason 2: Communication

You’ll know what’s happening every step of the way. From the first telephone call within the first hour following damage notification, until the job is complete, SERVPRO of Universal City / St. Hedwig is dedicated to effectively communicating with property owners and managers. You will be aware of job status and the progress toward project completion. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of Universal City / St. Hedwig, utilizing technology developed for documenting insurance claims, electronically collect and store project information which is accessible to you via a secure e-mail link 24-hours a day. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file.

Reason 3: Reduce Recovery Time

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone – the owner, the management team, employees, tenants and even customers. Even small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption. SERVPRO of Universal City / St. Hedwig understands the urgency in responding to your facility following a disaster. By arriving quickly, mitigating damage to the structure and contents, and providing effective cleanup and restoration services, SERVPRO of Universal City / St. Hedwig will help you reopen the doors as soon as possible.

The SERVPRO® Emergency READY Profile Advantage

2/26/2018 (Permalink)

A no cost assessment of your facility.

– This means there is no need to allocate funds, giving you a great value at no cost.

A concise Profile Document that contains only the critical information needed in the event of an emergency.

– It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster.

– This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO® of Universal City / St. Hedwig restoration provider.

– You have a provider that is recognized as an industry leader and close by.

Identification of the line of command for authorizing work to begin.

– This saves time so we can begin the work of mitigating the damage which can save you time and money.

Provides facility details such as shut-off valve locations, priority areas and priority contact information.

– Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Teaching Children About Fire Safety

2/26/2018 (Permalink)

Fire Prevention Week was established to remember the Great Chicago Fire of 1871, which began on October 8. Use these worksheets, activities, and lessons to teach your students/child(ren) about fire safety and prevention. Prepare your students/child(ren) for emergency situations with worksheets and literature on fire readiness. October is Fire Prevention Month, but any time of the year is appropriate to enjoy these resources.

Please visit: https://www.teachervision.com/emergency/teacher-resources/47554.html

1. Go to a firefighter in an emergency. Young children may be scared the first time they see a firefighter in full gear. Explain to children

  • What firefighters wear and why.
  • How a firefighter can help if there is a fire.

Contact your local fire station to arrange a tour. The children can learn about equipment and become familiar with what firefighters look like and what they do. Or invite firefighters to your classroom so they can put on their gear in front of the children, explain their jobs, and answer children’s questions.

2. Crawl low under smoke.

  • Tell children that some fires make lots of smoke, which is dangerous to breathe.
  • Show them the safe way to respond when a room fills with smoke: get down on your hands and knees, keep your head up, and crawl outside.
  • Ask children to practice with you.  Lead them in crawling across the room with their heads up. Repeat frequently to help children remember this important safety strategy.

3. Stop, drop, and roll. When children’s clothes catch fire, their first reaction may be to run. This can make the fire spread faster. Show children the safest way to respond:  

  • Stop, cover your face, get down on the ground, and roll from side to side until you smother the fire.
  • Ask children to practice with you a few times and then split them into pairs. Children can take turns demonstrating to their partners. Repeat frequently to help children learn to stop, drop, and roll automatically.

4. Tell a grown-up. Emphasize to children that matches and lighters are tools that only adults use.

  • Tell children that they should not play with or even touch these materials.
  • Explain that if they find a match or lighter, they should tell a grown-up immediately.
  • Role-play with children in small groups about what to do when they find these types of materials.

Visit www.playsafebesafe.com to learn about the play safe! be safe!program workshops, access free activities for children, and order a low-cost multimedia kit that includes a teacher manual and a DVD with fire-safety lessons.

Do you have mold in your duct work?

2/26/2018 (Permalink)

Sweeping Away years of Dust and Dirt- Reducing Potential for Damage and Health Risks

Since the ventilation systems is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

The SERVPRO Proven Duct Cleaning System is Cost Efficient 

  • The process begins by using patented equipment including a roto-scraper, which automatically adapts to the duct's shape and diameter while traveling though the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97% of particles in the airstream. HEPA filters capture debris and keep the environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.
  • Give Your Wallet A Break! Call Today to Set Up an Appointment – (210) 610-6800

Are you spreading mold?

2/26/2018 (Permalink)

Mold Remediation Are you spreading mold? Call us today for all of your mold remediation needs! (210) 610-6800

If you see visible mold in your Universal City / St. Hedwig or surrounding home, or business, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can then release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Universal City / St. Hedwig for mold remediation services.
  • What Not to Do:
  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.
  • About Our Mold Remediation Service- SERVPRO of Universal City / St. Hedwig in mold cleanup and restoration, in fact, it’s a cornerstone of our business!  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely. Our crews will make your home or business "Like it never even happened." Give us a call at (210) 610-6800.

Is Mold Hiding From You?

2/26/2018 (Permalink)

Mold Remediation Is Mold Hiding From You? Call us today for all your mold remediation needs! (210) 610-6800.

Mold can occur anywhere in your San Antonio or surrounding area home but mainly is concentrated to areas where moisture is present. These moisture areas are common to the bathroom and basements. Mold should be removed if found as soon as possible. SERVPRO of Universal City / St. Hedwig will search for traces of mold that are not visible.

One of the first places mold can collect and you may not think to check is under the refrigerator. Under the fridge tends to collect moisture and dirt which can cause a breeding ground for bacteria and mold.

Another place is the AC unit. AC units are known to collect debris, dust and moisture from the air, which can lead to mold spores.

Mold can even grow in or around a washing machine or its parts. Moisture and lint can cause a presence of mold spores.

Other area in the house include anywhere moisture and dirt may form such as window corners.

If you think you may have a mold problem call SERVPRO of Universal City / St. Hedwig.

Tips For Working With Your Insurance Company

2/26/2018 (Permalink)

Storm Damage Tips For Working With Your Insurance Company Call us today! (210) 610-6800

Regular life is stressful enough, but if you are surprised with flooding or other water damage in your home, everyone in the household will be stressed. Whether flood damage leaves carpeting soaked and soggy or you have come back to a disaster after evacuation, severe weather and damaged pipes will cause significant worry about how to start putting back together your daily life.

However, you can prepare for these unknowns by knowing what to expect and create a plan in case of emergency. To assist you, SERVPRO of Universal City / St. Hedwig has put together this mini-guide to help you understand the flood insurance claim process.

The first thing you will want to do is call your insurance provider. Although the U.S. government funds the National Flood Insurance Program (NFIP), local home and rental insurance companies are the exclusive sellers of Flood Damage Insurance. While you will be working directly with an insurance agent, SERVPRO can also serve as a liaison, helping you to navigate through the claims process.

After your initial call to your insurance company, contact your Universal City / St. Hedwig SERVPRO at (210) 610-6800. We are available every day, all day, to handle your emergencies. Even if you are not able to reach your insurance agent immediately, SERVPRO will take your call and begin to work with you on first response remediation solutions. Have questions about what to do first or what items can be restored? SERVPRO is here to answer those questions and more! Our compassionate team understands your distress and will guide you through the storm damage restoration process.

Now you can begin your water damage restoration. We pride ourselves on having the fastest response time to storm damage in your area. We will arrive at your home prepared to conduct an inspection and moisture readings, create a scope of the damage and provide an estimate for you and your insurance provider. Our team will arrive prepared and ready to start immediately. We can store and access your information easily and quickly.

Our SERVPRO team members are the premier flood and water damage restoration experts in Universal City / St. Hedwig and surrounding areas. We are also the preferred remediation team for home insurance providers, and the most trusted helper for storm disasters. Storm damage restoration and navigating flood insurance claims can feel stressful, but we are here to assist you with every stage of the recovery process.

For emergencies and other situations, call (210) 610-6800 anytime to reach your area flood damage experts, SERVPRO of Universal City / St. Hedwig. We help residential and commercial property owners when natural disasters, water damage, sewer backups, floods, mold infestations, fires and other events happen.

Storm Damage- Like it never even happened.

2/26/2018 (Permalink)

Storm Damage Storm Damage- Like it never even happened. Call us today for all your storm damage needs! (210) 610-6800

When mother nature is at her absolute worst, SERVPRO of Universal City / St. Hedwig is at its best! Immediate response, expert assessment and specialized equipment are paramount in the aftermath of a severe storm or wind damage. As with any of our core services, SERVPRO of Universal City / St. Hedwig takes extra special care in salvaging and restoring  any property that may have been affected.

Severe weather never sleeps and neither do we! SERVPRO of Universal City / St. Hedwig is always a mere phone call away when disaster strikes. Our Storm Response Team travels nationally to any area devastated by natural disaster. Give us a call at (210) 610-6800 or check out our other storm blogs! Our crews will make it "Like it never even happened."

Do you have storm damage? Call us today at (210) 610-6800.

When the flood waters rise, so do we!

2/26/2018 (Permalink)

Flood Watch

Flooding is possible. Listen to weather radio, commercial radio, or TV for information.

Flash Flood Watch

Flash flooding is possible. Be prepared to move to higher ground; listen to weather radio, commercial radio, or TV for information.

Flood Warning

Flooding is occurring or will occur soon; if advised to evacuate, do so immediately.

Flash Flood Warning

A flash flood is occurring; seek higher ground on foot immediately.

Floods Strike Everywhere!

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering flood damage. In fact, nearly 25% of last year’s claims paid by the National Flood Insurance Program (NFIP) were for policies in moderate to low-risk communities.1 According to the NFIP, houses in the United States have a 26% chance of being damaged by a flood during the course of a 30-year mortgage, while businesses face similar risks by flooding.1 On average, floods cost $6 billion in annual losses in the U.S. The following are a few more little-known flood facts:

  • Floods kill an average of 140 people per year in the U.S., making flooding the most deadly natural disaster.
  • More than half of all fatalities during floods are auto related, often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current.
  • The principle causes of floods in the eastern United States are hurricanes and storms.
  • The principle causes of floods in the western United States are snow melt and rainstorms.

If a flood does strike your home or business, give SERVPRO of Universal City / St. Hedwig a call. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Universal City / St. Hedwig is prepared to handle any size disaster and help make it “Like it never even happened.”

When the severe storm rolls out... we roll in!

2/26/2018 (Permalink)

Storm Damage When the severe storm rolls out... we roll in! SERVPRO of Universal City / St. Hedwig is ready to help!

Watch vs. Warning

A severe thunderstorm watch means that the potential exists for the development of thunderstorms which may produce large hail or damaging winds. A watch is issued by the SPC (Storm Prediction Center).

A severe thunderstorm warning means that a severe thunderstorm is occurring or is imminent based on Doppler radar information or a reliable spotter report. A warning is issued by the local National Weather Service office.

_______________________________________

Watch vs. Warning and Storm Basics are provided by NOAA (National Oceanic and Atmospheric Administration). For more information visit their website: www.noaa.gov

Storm Basics

A thunderstorm is a rain shower which you hear thunder. Since thunder comes from lightning, all thunderstorms have lightning.

A thunderstorm is classified as "severe" when it contains one or more of the following:

  • Hail (One inch or greater)
  • Winds in excess of 58 mph
  • Structural wind damage
  • Tornado   
  • Tornadoes are arguably nature’s most violent storms. Generated from powerful thunderstorms, tornadoes generally appear as rotating, funnel-shaped clouds extending from the cloud base to the ground. With winds that can reach up to 300 miles per hour, tornadoes can cause massive destruction within seconds. Damage paths can be in excess of one mile wide and fifty miles long.
  • Tornado Facts
  • The average tornado moves southwest to northeast, but tornadoes have been known to move in any direction.  
  • The average forward speed of a tornado is 30 miles per hour, but may vary from stationary to 70 miles per hour.
  • Tornadoes can accompany tropical storms and hurricanes as they move onto land.
  • Tornadoes are most frequently reported east of the Rocky Mountains during spring and summer months.
  • Tornadoes are most likely to occur between 3 p.m. and 9 p.m.  
  • Before the Storm
  • To begin preparing, you should build an emergency supply kit and make a family communication plan.
  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.
  • Postpone outdoor activities. n Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.
  • Secure outdoor objects that could blow away or cause damage.
  • Get inside a home, building, or hard top automobile (not a convertible). Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.
  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.
  • Unplug any electronic equipment well before the storm arrives.  
  • During the Storm
  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  •  Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords. Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid natural lightning rods such as a tall, isolated tree in an open area.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas.
  • Avoid contact with anything metal—tractors, farm equipment, motorcycles, golf carts, golf clubs, and bicycles.
  • If you are driving, try to safely exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.  
  • After the Storm
  • Never drive through a flooded roadway.
  • Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs.
  • Stay away from downed power lines and report them immediately. Watch your animals closely. Keep them under your direct control.
  • If you have storm damage to your home or property, call SERVPRO of Universal City / St. Hedwig. Timely mitigation is key to minimize secondary damages caused by severe storms.    
  • Utilizing our 1-4-8 Service Response Guidelines*, SERVPRO of Universal City / St. Hedwig strives to:
  • Unexpected emergencies like severe weather call for immediate action. SERVPRO of Universal City / St. Hedwig knows immediate reaction to the disaster is important to helping you get your life back to normal.
  • SERVPRO of Universal City / St. Hedwig Services
  • Contact you within 1 hour from notice of loss to arrange for service.
  • Be on-site to begin mitigation services within 4 hours of notification.
  • Provide verbal briefing of scope to you within 8 business hours of on-site arrival.   
  • *Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.
  • _______________________________________
  • SERVPRO of Universal City / St. Hedwig can also perform pack-out services, which is removing salvageable personal property from the affected area for off-site cleaning and storage.

Black Water

1/31/2018 (Permalink)

Water Damage Black Water Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty.

In the restoration industry there are three categories of water and as industry professionals it is our job to determine which category of water each damage has. The most severe category is Category 3 which is also commonly called CAT 3, Black Water or Dirty Water. Category 3 water (Black Water) is highly contaminated water that is potentially toxic to anyone inside the dwelling.

The water is considered category 3 (Black Water) if it meets any of the following criteria. Sources include sewage backup, flooding from rivers or streams, toilet overflow with feces or stagnant liquid that has begun to support bacterial growth. If Category 1 or Category 2 has been left untreated for more than three days, it is likely that it will develop into Category 3 (Black Water). If your damage is deemed as Category 3 (Black Water), it is likely that many pieces of your property will need to be replaced. Anything porous, such as furniture, carpeting and drywall is grossly contaminated. Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty. In fact, most times it is completely translucent.

If you are ever faced with damage to your home act fast, find your source and call the professionals at SERVPRO of Universal City / St. Hedwig. We will assess the damage and ensure that it is properly mitigated to ensure your safety.

Understanding Content Coverage

1/31/2018 (Permalink)

General Understanding Content Coverage The best way to determine if you have enough content coverage is to conduct a home inventory.

Everyone has homeowners insurance right? It’s one of those things you have and hope you never have to use right? So, what happens if you do have to utilize coverage because of a damage?

Unfortunately, because homeowners insurance is necessary many homeowners rely solely on their agents to choose a policy that is right for them. This is totally fine, and works in many cases, but being educated on what your policy includes and doesn’t include is important.

Most policies are written and cover to repair or rebuild your home after damage. But what about ALL of the personal belongings inside of your home? Generally, your content coverage is 50 to 70 percent of the coverage that you carry on the structure of your home. In most cases this is a sufficient amount to cover personal items that are damaged, but in some cases it isn’t.

The best way to determine if you have enough content coverage is to conduct a home inventory. This is a much easier task thanks to modern technology. Walk through your home room by room and photograph all personal belongings. (TIP-If you picked your home up and turned it upside down, all items that would fall out are considered contents.) Open drawers and closets to photograph all items inside. You can catalog these items and keep them at an offsite location or you can download an app such as DreamVault and access it from any mobile device. This particular app is designed to house photos and information pertaining to each individual item, such as price, model and serial number. There is also a speech to text feature to help with documentation.

If you have jewelry, collector’s items, art or firearms, sometimes your coverage can fall short. Keep that in mind when documenting all items and reviewing your policy. If you find that your coverage is lacking you can generally purchase additional coverage or a rider for certain items.

When you have had damage to your home and personal belongings, you don’t want to worry with the added stress of insufficient coverage. Ensure that you are covered.

If you have damage to your home and/or personal items we are here to help.  Call our office and we will walk you through the process and make your damage “Like it never even happened.”

Flash Flooding And How It Affects You

1/31/2018 (Permalink)

Water Damage Flash Flooding And How It Affects You Flash flooding occurs when there is a sudden influx of water onto normally dry land.

Flash flooding occurs when there is a sudden influx of water onto normally dry land. Flooding can happen for many reasons, including heavy rains, ocean waves, snow that melts too quickly or dams and levees that break. Floods are the most common and wide spread weather-related disasters.

Flooding can happen very quickly with little or no warning. The destructive power of a flood combined with unpredictability make them extremely dangerous. Flooding can occur anywhere that receives rain fall. In the United States floods kill more people each year than tornadoes, hurricanes or lightning.

What areas are at most risk from flooding?

Areas that are densely populated are at a high risk. Heavy construction and areas that have little to no dirt or grass that is not covered by concrete have nowhere for water to run off. In turn, instead of the water dissipating back into the ground it rises. In these densely populated areas if the streams have been re-routed underground and into storm drains they are at risk of overflowing and causing damage.

Areas near rivers are at risk. Levees are built along rivers and are used to prevent high water from flooding bordering land. If these levees are not maintained or the rains cause them to fail they cause devastating damage.

Mountains and steep hills produce a high amount of water runoff. If there are streams around these areas it causes them to rise quickly due to the rock and soil sediment. A creek or stream that at its regular depth might be 6”-7” can swell to a 10 foot raging river if a thunderstorm with heavy rain lingers.

Flood Alerts:

Flash Flood or Flood Watch-Flash flooding or flooding is possible within the designated watch area-be alert.

Flash Flood or Flood Warning-Flash flooding or flooding has been reported or is imminent-take necessary precautions at once! Get to higher ground.

Urban and Small Stream Advisory-Flooding of small streams, streets and low-lying areas, such as railroad underpasses and urban storm drains is occurring.

Flash Flood or Flood Statement-Follow-up information regarding a flash flood/flood event.

Ensuring that you are well educated on flooding and why it happens is the first step to safety. If you find yourself in a flood situation stay calm and get to higher ground.

How Clean are Your Air Ducts?

1/30/2018 (Permalink)

Your air ducts, you don’t see them, so they must be just fine. But they do see a lot of traffic, but do they need cleaned?

Your air ducts do need cleaned if you have these issues;

    • Permanent or long-term water damage.
    • Mold, mildew, or other microbial growth.
    • Debris buildup that restricts air-flow.
    • Dust, cobwebs, or other debris visibly blowing from duct work/registers.
    • Evidence of insect or rodent infestation.
    • Offensive odors from your duct work.
    • Frequent bouts of illness or allergies among your family A SERVPRO of Universal City / St. Hedwig technician will inspect each air duct, opening all access panels. We will clean supply ducts, return ducts, air vents, and diffusers. In all cases of duct cleaning, it is also necessary to address the source of the dirty air duct to prevent recurrence, including moisture, water, dust, debris, pest contamination, and other pollutants.
    • Want to reduce the need for duct cleaning?
    • During normal operation, dust can accumulate in duct work that can lead to microbial growth. Duct cleaning will reduce this growth, as well as increase the efficiency of your system.
    • Regularly change your air filter.
    • Regularly schedule annual professional maintenance and cleaning.
    • Maintain good housekeeping practices to reduce the likelihood of contaminants.
    • Ensure air intakes are properly located.
  • Have your duct work regularly inspected.

Why is it Important to Have a Fire Evacuation Plan

1/30/2018 (Permalink)

We hear a lot about smoke detectors. They are VERY important in a home safety plan. But do not forget the full Fire Evacuation Plan.

We hear all too often sad stories of houses catching fire and not everyone making it out safely.  

This brings me to the main reason for this topic.  As we hear these stories and how the smoke detectors save people’s lives, we realized that a FULL PLAN of escape is necessary. So, when was the last time you and your family practiced an evacuation drill?  Maybe, it has been awhile. Please do not put this off any longer.  The main point is, it’s easy to forget about your overall evacuation plan. Please, take a few minutes and go over a Complete Fire Evacuation Plan with your family.

    • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home.
    • Everyone in the household must understand the escape plan. When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.
    • Choose an outside meeting place (i.e. neighbor's house, a light post, mailbox, or stop sign) a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.
    • Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.
    • Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.
    • If there are infants, older adults, or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency.
    • If windows or doors in your home have security bars, make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.
    • Tell guests or visitors to your home about your family's fire escape plan.
    • Be fully prepared for a real fire: when a smoke alarm sounds, get out immediately.
  • Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

Does water have you afloat in your home?

1/30/2018 (Permalink)

Water Damage Does water have you afloat in your home? A beautiful home that flooded.

Whether it's a water heater leak at 1 in the afternoon, or a toilet run-over at 1 in the morning, SERVPRO of Universal City / St. Hedwig has your back! Water damage can be a nightmare, but don't let that ruin your Holiday spirit. Here at SERVPRO were all about making happy memories and helping the wonderful people in our community, that's why we have 24-hour emergency service, for whenever disaster strikes!

Our water certified technicians are standing by, determined to get you back on dry land!

Give us a call at any time of the day or night, and our highly educated technicians will be more than happy to assist you!

SERVPRO of Universal City / St. Hedwig

(210) 610-6800

Mold Remediation vs. Mold Removal

1/25/2018 (Permalink)

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.

SERVPRO of Universal City / St. Hedwig understands the science behind mold and mold growth. Our SERVPRO of Universal City / St. Hedwig Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same.

  • Step 1: Emergency Contact SERVPRO of Universal City / St. Hedwig (210) 610-6800
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Signs of Mold? Call SERVPRO of Universal City / St. Hedwig (210) 610-6800

Commercial Fire Preparedness

1/25/2018 (Permalink)

Commercial business owners everywhere know they must keep their fire protection systems up to code, but what happens when they don't?

A fire can break out at any time.  Faulty equipment or a careless employee, you must be prepared.  Maintaining your fire suppression system, as well as planning ahead, can save your business from extended closure following a fire.

There are many cases every year in which a lack of properly installed fire safety equipment leads to extensive damage from fires.  If your business isn't up-to-code on all of your sprinklers, suppression systems and alarms, your business could face disastrous consequences.

You also need to address the issue that businesses don't always prepare for - employee fire safety training.  An employee who has been trained can avoid the fire hazard, and possibly even fight the fire, using an extinguisher the right way. 

Next, you must prepare for the aftermath.  By having a FREE Emergency Ready Profile conducted by your local SERVPRO of Universal City / St. Hedwig team, you are way ahead of the game.  This profile will expedite the cleanup and restoration services provided by SERVPRO of Universal City / St. Hedwig.  Contact our local office at (210) 610-6800 to schedule yours today.

What to do until SERVPRO arrives

1/25/2018 (Permalink)

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls, woodwork, carpeting, and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until your SERVPRO of Universal City / St. Hedwig professionals arrive. The following tips may help reduce damage and increase chances of a successful restoration.

DO:

Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.

Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.

Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.

If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.

Wipe soot from chrome kitchen/bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.

If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.

Change HVAC filters; leave system off until a trained professional can check the system.

Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

DON'T:

Don’t attempt to wash any walls or painted

surfaces without first contacting your SERVPRO of Universal City / St. Hedwig Professional.

Don’t attempt to shampoo carpet or upholstered furniture without first consulting your SERVPRO of Universal City / St. Hedwig Professional.

Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service.

Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.

If ceiling is wet, do not turn on ceiling fans.  Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.

Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Commercial Water Damage

1/25/2018 (Permalink)

When your employees, along with their families, and the community you do business in depends on your company, the thought of commercial water damage caused by extreme weather is very frightening.  With a little planning, we can help keep your business operating after catastrophic water damage.

The free SERVPRO of Universal City / St. Hedwig Emergency Ready Profile (ERP) will help you in keeping your business downtime to a minimum.  It will include information on key water shut off points, as well as information on your building and the key contacts.  It also has the information on the best routes to enter your business to begin work.  These steps, as well as may others, will help expedite the response time to your emergency.

By planning ahead, you are taking that step to minimize downtime of your business.  Your employees, along with their families, and the community will all thank you!

Remember, failing to plan is planning to fail!

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