What our Customers say...

Water Damage Testimonials

After our crazy Texas Winter Storm. SERVPRO sent out Bailey and Emily who were just awesome! They were professional and did a great job! They were in and out in no time and very efficient! My family was 100% satisfied and impressed with the job done! Thank You SERVPRO!

Robert and his staff were amazing and have it together very well!

They have been exceptional. Would highly recommend. 

They did great!

They did a great job! They are very prompt, helpful and professional. I will highly recommend them to friends and family.

Franchisee was knowledgeable and personable. Projected a genuine sense of concern for our home.

Robert was great. He took the time to explain in detail what they planned to do, the limits that insurance had, and answered my questions.

Enjoyed working with Robert. He was on time and respected my hours and every issue that we had.

Really appreciate how quickly he was able to come out after the big bad storm.

Great job!

Very professional and friendly. Impressed with the service focused approach, on site within 2 hrs to resolve our issue. A++

Job well done!

I felt very confident they were doing a great job!

Great Service and Awesome Customer Service!

I would definitely recommend your service , these men are very professional, thanks for your service.

Excellent service and great customer service.

Super timely, courtesy and customer service is visibly a focus, and communication optimal.

Very courteous and flexible staff.

Our SERVPRO Team Leader, Mack Jordan did an amazing job of coming in and taking control of the
problem and getting the remediation started immediately. He coordinated the efforts of other
trades and continues to communicate every aspect of the job as it is still ongoing. Hats off
to Mack Jordan!!!!

Great experience. Very professional, helpful, and prompt.

Robert and Mack communicated every process/step along the way. They were very transparent through every
process and explained in good detail during follow up visits throughout the drying process.

Keep doing things how you are. You have a great system in place.

Great company! Robert and Noell were very thorough, punctual, and courteous. They did a great
job! I highly recommend their company.

Owner and his crew were prompt, professional and efficient. Having a pipe break, flood the hardwood floor and cause damage is never enjoyable. I have these guys on my phone if it happens again. They really know what they're doing.

Very professional and helpful during the stress of our leak. Got the job done effectively and efficiently. Good guys. Highly recommend.

Rapid response when we called after a water leak in our kitchen. Mack was very professional and honest about what we needed. Went above and beyond. Hopefully we won't need them again...but if we do we will definitely reach out to SERVPRO of Universal City/ St. Hedwig.

Robert and his staff at SERVPRO gave us an excellent service, from the assessment to the final phase of the water remediation job in our house.
The company took care of all aspects of the problem immediately after they arrived. They took care and monitored the water and humidity removal on a daily bases (including the weekend) with state of the art equipment and their professional experience.
The quality of their services was above and beyond our expectations. They are courteous, professional and caring. A truly "White Glove" service hard to find nowadays. We are extremely grateful to this company and recommend it without hesitation.


Nice work on drying the affected areas.

Just keep doing what your doing super service

The team left naught to be desired. Highly recommend to friends family!

Great group...thank u all kindly.

Awesome Company!

I woke up to a flood in my kitchen and thought I just needed to call the plumber and mop it up. After realizing I wouldn’t be able to do it by ourselves SERVPRO was recommended to us. They arrived promptly with in the hour and took care of everything I did not realize that our floor had already sustained damage and so did the walls and everything had to come up. Robert and his team were extremely professional and explained everything as they went along. I would give them five stars and recommend them to anyone who needs that type of help.

I give SERVPRO of Universal City / St. Hedwig five stars!

Having our hot water heater leak gallons of water from our attic to the second and first floor was a very devastating and stressful situation, but this team made the cleanup process stress free!!!

Our washer broke & water went everywhere. SERVPRO Universal City was out to our house super quick & took care of our issue even quicker. Everyone was super great to work with. Although, I hope you don’t have to call them—but if you do know that you will be in good hands. Thank you SERVPRO