What our Customers say...


Awesome Company!

I have a serious pet issue they were very quick and understanding with my problem and immediately responded.

Thank you.

Thank you for doing exactly what you said you would do, for being on time, and for being professional! I will be recommending you to everyone I know!

Mack was very professional, thorough and polite!

Robert helped me figure out how to deal with my mold issue and I am very appreciative to him!

Mack was extremely professional and discrete.

SERVPRO of Universal City / St. Hedwig was very knowledgeable and quick!

We will never use anyone but SERVPRO of Universal City / St. Hedwig again! They did an amazing job!

Patricia Adams is very caring and sympathetic! She is willing to help you with anything! Thank you SERVPRO of Universal City / St. Hedwig!

Very impressed with Mack and Roberts professionalism!

Great team work! Very polite and friendly, will recommend to all my family and friends. Thank you so much.

I woke up to a flood in my kitchen and thought I just needed to call the plumber and mop it up. After realizing I wouldn’t be able to do it by ourselves SERVPRO was recommended to us. They arrived promptly with in the hour and took care of everything I did not realize that our floor had already sustained damage and so did the walls and everything had to come up. Robert and his team were extremely professional and explained everything as they went along. I would give them five stars and recommend them to anyone who needs that type of help.

Mack Jordan was very professional and courteous. The staff was amazing and we highly recommend SERVPRO to anyone who needs service. Outstanding!

The SERVPRO crew did an awesome job in my home!

I give SERVPRO of Universal City / St. Hedwig five stars!

I was amazed with the professionalism exhibited as well as the job process completion with perfection.

Outstanding work!

Having our hot water heater leak gallons of water from our attic to the second and first floor was a very devastating and stressful situation, but this team made the cleanup process stress free!!!

Fantastic service

Wonderful service and great group of men. Thank you so much.

Robert,Andrew and Mack were knowledgeable , professional and courteous throughout the process and kept me well informed.

Our washer broke & water went everywhere. SERVPRO Universal City was out to our house super quick & took care of our issue even quicker. Everyone was super great to work with. Although, I hope you don’t have to call them—but if you do know that you will be in good hands. Thank you SERVPRO

Everyone at SERVPRO of Universal City/St.Hedwig was wonderful Company owner is very involved and lets you know your in good hands and accommodates your schedule to work around and customer service is prompt and courteous will use again and highly recommend.

Today, I spoke with your outstanding representative, Noell.  She's knowledgeable and very helpful.  I live in Williamsburg, VA and hired the local SERVPRO experts to advise me about remediation of my personal possessions, when I had to evacuate a mold-contaminated apartment here on the East Coast.  I'd hired an IH and also had an ERMI test that confirmed that over 20 species of mold had permeated the drywall and air ducts into my apt.  Among them were 2 of the most dangerous to human and animal health!  Though I lived in a high-end apartment, corporate owners would never hire professional mold remediators to deal with excessive external and internal water intrusions.  They simply painted over the surface areas. I told Noell that I'll be relocating to San Antonio in August, and that I want to live near Randolph AFB, because I’m a  military retiree.  She outlined the steps I'd follow, to access SERVPRO's expertise, once I arrive. This is important to me, because I was diagnosed with CIRS (mold sickness), from inhaling mycotoxins for the past 5 years, in the mold-contaminated apartment complex, where I resided.  SERVPRO in the Williamsburg area was knowledgeable, professional, and highly credible.  When I relocate, I wanted to know the exact steps to follow, and not wait for a crisis situation.  Genetically, my biotoxin physician has confirmed that I'm one of the 24% of the world population who has a genetic predisposition for mold poisoning, because almost 1/4 of the world population cannot manufacture the antibodies that fight off mold spores.  This figure is confirmed by the World Health Organization. Please thank Noell for assisting me.  She's your gatekeeper, and reflects well upon your company's credibility, professionalism, and expertise.  Bravo!